Executive Director

About the role

Charter Senior Living of Oak Openings is seeking a confident, compassionate, and results-driven Executive Director to lead our community in Sylvania, Ohio. The community recently achieved 100% occupancy and has continued to maintain census above 90%. This is an opportunity to build on that momentum while maintaining high standards for resident satisfaction, associate engagement, and operational performance.

The ideal candidate is a hands-on leader who can hold people accountable, develop strong department directors, and lead with both confidence and compassion. You will preserve what's working, address opportunities for improvement, and guide the community into its next chapter.

Why this opportunity stands out

• Lead an established senior living community with strong occupancy momentum
• Develop, coach, and support department leaders
• Build a culture of accountability, collaboration, and respect
• Maintain high standards for resident satisfaction and service
• Strengthen associate engagement and retention
• Partner with regional leadership on operational and financial goals
• Support continued occupancy and resident retention
• Make a meaningful impact on residents, families, and associates

The three things we're looking for

Strong, confident leadership

• Lead and develop department directors
• Establish priorities and communicate expectations
• Build collaboration across departments
• Make thoughtful, timely operational decisions
• Coach employees and strengthen leadership capabilities
• Create a positive and professional workplace culture

Accountability & follow-through

• Establish clear performance expectations
• Follow through on operational priorities
• Address employee performance concerns appropriately
• Develop action plans and monitor progress
• Maintain consistency in policies and procedures
• Build a leadership team that takes ownership of results

Empathy & people-centered leadership

• Build meaningful relationships with residents and families
• Support associates through challenges
• Lead difficult conversations with professionalism and respect
• Create a culture where employees feel heard and supported
• Make decisions that balance resident needs and operational responsibilities
• Lead with integrity, empathy, and consistency

Responsibilities

Executive leadership & community operations

• Provide overall leadership and direction for daily community operations
• Lead, coach, and develop department directors and associates
• Establish clear operational priorities and performance expectations
• Promote collaboration, communication, and accountability across departments
• Maintain high standards for resident care, hospitality, and service
• Ensure community operations align with company policies and applicable regulations
• Partner with regional leadership to execute community goals
• Identify opportunities to improve efficiency, performance, and resident satisfaction

Team development & accountability

• Build and maintain a positive, accountable leadership culture
• Coach department directors on performance management and operational responsibilities
• Establish consistent communication and follow-through
• Address performance concerns promptly and professionally
• Promote employee engagement, recognition, and retention
• Support hiring, onboarding, and leadership development
• Create an environment where associates understand expectations and feel supported
• Lead by example with professionalism, fairness, and empathy

Resident experience & family relationships

• Maintain a visible, engaged presence throughout the community
• Build strong relationships with residents and families
• Ensure resident concerns are addressed promptly and appropriately
• Promote a welcoming environment focused on dignity, respect, and meaningful connections
• Partner with clinical and department leaders to support quality resident care
• Monitor resident satisfaction and identify opportunities for improvement
• Support resident retention through exceptional service and communication

Occupancy & sales partnership

• Partner with the Sales & Marketing team to maintain strong occupancy
• Support resident retention and community reputation
• Participate in sales strategy discussions and occupancy planning
• Build relationships with referral partners and community organizations
• Help maintain a welcoming environment for prospective residents and families
• Support initiatives that strengthen the community's market presence
• Monitor occupancy trends and collaborate on strategies for continued success

Financial performance & operational accountability

• Oversee community budgeting, expense management, and financial performance
• Monitor operating expenses, staffing costs, and financial trends
• Partner with department directors to maintain budget accountability
• Review operational results and implement improvement strategies
• Balance financial performance with resident satisfaction and service quality
• Ensure appropriate resource allocation and operational efficiency
• Maintain accountability for overall community performance

Regulatory compliance & safety

• Ensure compliance with applicable Ohio senior living regulations and company policies
• Partner with clinical leadership to maintain appropriate resident care standards
• Support readiness for regulatory reviews and inspections
• Oversee community safety and emergency preparedness practices
• Address operational risks and compliance concerns promptly
• Maintain a safe, welcoming, and well-managed community environment

Qualifications

Required

• Demonstrated leadership experience with responsibility for teams, operations, and performance
• Strong people-management and leadership-development skills
• Proven ability to establish accountability and address performance concerns
• Empathetic, professional, and effective communication style
• Strong organizational, decision-making, and problem-solving skills
• Ability to manage competing priorities and make sound operational decisions
• Experience managing budgets, expenses, or operational performance
• Ability to build relationships with employees, residents, families, and business partners
• Willingness to take ownership of community performance and the demands of executive leadership

Preferred

• Previous Executive Director, Senior Living Administrator, or comparable senior living leadership experience
• Experience in assisted living, memory care, or other senior living operations
• Experience managing an established, high-performing community
• Demonstrated success developing department leaders and improving team accountability
• Experience maintaining strong occupancy and resident satisfaction
• Familiarity with Ohio senior living regulatory requirements

Senior living experience is preferred, but not required. Candidates with transferable executive leadership and operations experience are encouraged to apply.

Who will thrive at Oak Openings

• Is a confident and approachable leader
• Knows how to coach and develop department directors
• Holds employees accountable with fairness and consistency
• Demonstrates empathy toward residents, families, and associates
• Communicates clearly and follows through on commitments
• Is comfortable having difficult conversations
• Can maintain strong performance without becoming complacent
• Understands the importance of occupancy, resident satisfaction, and financial performance
• Builds trust and collaboration across departments
• Takes ownership of community operations
• Enjoys being visible and engaged with residents and associates
• Wants to lead a thriving community into its next chapter

Pay

• Annual salary: $110,000–$120,000
• Executive Director bonus opportunity

Schedule

Full-time executive leadership position. Schedule and availability will reflect the operational responsibilities of the Executive Director position.

Benefits

• Competitive executive-level salary
• Executive Director bonus opportunity
• Pay-on-Demand with ZayZoon