Executive Director

About the role

Reporting to the Chief Operations Officer, the Executive Director (ED) oversees the operational, financial, and regulatory performance of the PACE organization, ensuring alignment with BoldAge core values. Responsible for all PACE operations including care delivery, quality improvement, provider network management, and financial operations. The ED promotes high-quality care and program growth, manages relationships with local, state, and federal agencies, ensures compliance with reporting requirements, and fosters community and business partnerships.

Responsibilities

• Incorporate the organization’s values, mission, and promise into the program’s culture, policies, procedures, and day-to-day operations.
• Oversee and administer the PACE Organization in all aspects of operations, financial alignment, regulatory compliance, and program growth.
• Oversee quality improvement and compliance processes to ensure impeccable commitment to quality PACE services.
• Promote a culture of continuous quality improvement focused on data-driven decision making, process improvement, and best practices.
• Promote a culture that strives to exceed expectations.
• Maintain active, comprehensive, and effective utilization management systems including data tracking, interdisciplinary team review, and ongoing process improvements.
• Promote creativity in systems to improve utilization rates while maintaining quality services.
• Ensure thorough understanding of, respect for, and adherence to established participant rights by all staff, contractors, vendors, participants, and visitors.
• Communicate with, listen to, and interact with participants, their families/caregivers, staff, and all stakeholders regularly.
• Ensure transparency, collaboration, and understanding of the program’s goals and expectations.
• Ensure a deep understanding of the participant population and the program’s ability to meet their needs among all staff and contractors.
• Define and ensure understanding of job responsibilities, authorities, and accountability for all staff.
• Assign duties based on education, training, competencies, and job descriptions.
• Maintain a people-first culture through effective human resource procedures and a culture of support, transparency, and appreciation.
• Ensure staff engagement, productivity, and retention.
• Promote staff education and competency monitoring to ensure high-quality services.
• Promote and ensure diversity and inclusion throughout the organization.
• Direct, supervise, and evaluate the performance of direct reports.
• Perform duties of Operations Manager/Director or other IDT members as needed based on professional licensing, competencies, and experience.
• Maintain compliance with all State and Federal program requirements, including CMS certification.
• Promote regulatory requirements as the baseline and exceed these expectations.
• Monitor medical and specialty services utilization with the Medical Director to ensure quality care.
• Actively manage and oversee contracted providers to ensure compliance and increase quality of services.
• Direct and participate in marketing, public relations, and enrollment processes for sustainable census development.
• Develop and implement a strategic plan with the Board and Executive Leadership Team to promote excellence and program growth.
• Establish and maintain liaison relationships with facility staff, support services, community resources, and participants.
• Develop the annual operating and capital budget in collaboration with financial services and meet projected financial benchmarks.
• Recommend, revise, and implement operational policies, procedures, and protocols for direct participant care and support services.
• Ensure the development and implementation of an infection prevention and control program.
• Oversee operational compliance with OSHA regulations and agency policies for a safe environment.
• Protect privacy and maintain confidentiality of all company procedures and information about employees, participants, and families.
• Participate in continuing education classes and required staff training meetings.
• Maintain professional affiliations and required certifications.
• Provide evening and weekend on-call administrative coverage on a rotational basis.
• Perform additional duties as required, maintaining a flexible, mission-driven approach.

Requirements

• A baccalaureate degree in health care administration, business administration, nursing, public health, social work, or related human services field is required.
• Master's degree in health care administration, business administration, nursing, public health, social work, or related health/human services field is preferred.
• Professional license and/or certification is preferred (NHA, RN, LSW/MSW, PT, OT, RT, RD).
• A minimum of three years of experience as an administrator in a human and/or health care services operation.
• For NJ: Each additional year of full-time administrative or supervisory experience in a health care facility may substitute for each year of the four-year degree requirement.
• A minimum of one year’s experience working with the elderly population (required).
• Management experience in a PACE organization, start-up program, accountable care organization, and/or health insurance plan preferred.

Pre-employment requirements

• Must have reliable transportation, a valid driver's license, and the minimum state-required liability auto insurance.
• Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.
• Pass a comprehensive criminal background check, including federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

Benefits

• Medical/Dental coverage
• Flex Time Off
• 401K with match (begins after one year of employment)
• Life Insurance
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program