Executive Director, Agentic AI Strategy - Open Banking

About the role

The Executive Director of Agentic AI will lead the strategy for applying agentic AI across Open Banking to improve speed and customer experience. This role involves defining and executing the strategy from experiment to scale, ensuring high standards of compliance, transparency, and client service.

Responsibilities

• Own the agentic AI strategy for Open Banking, defining the adoption path from experiment to pilot to scale, with clear stage gates, success metrics, and go/no-go decision criteria.
• Partner with Open Banking Product Management to identify and prioritize product use cases where agentic AI can deliver measurable improvements in speed, accuracy, or partner/customer experience.
• Define and prioritize high impact agentic use cases that materially improve speed and customer or partner experience across the Open Banking journey (e.g., onboarding, consent, partner servicing, internal orchestration, etc.).
• Establish use-case, intake evolution, and governance framework including risk assessment, human in the loop controls monitoring audibility and escalation paths consistent with regulation expectations.
• Serve as the single accountable executive for decisions on when and how agentic AI is used across Open Banking, including whether proposed use cases proceed to pilot, scale, redesigned, or stopped early based on value risk and readiness.
• Drive cross-functional alignment on agentic AI readiness — coordinating with engineering, risk, legal, compliance, and operations to ensure that agentic capabilities meet production-readiness, governance, and regulatory standards before scale deployment. Serve as the primary point of accountability for AI-specific risk assessment, human-in-the-loop controls, monitoring, auditability, and escalation paths.
• Build and maintain executive level reporting for return on investment performance and risk posture translating results into leadership decisions.
• Lead the build out of an agentic operating model for Open Banking including standards, reusable patterns, or observability and controls so that agentic capabilities can scale responsibly without slowing the integration of AI with Chase.
• Uphold executive director responsibilities expected at Chase including strong risk management control discipline ethical leadership and adherence to firm wide standards.
• Foster a culture of accountability, engagement, and high performance within the business validation team while promoting diversity and inclusion by valuing the unique capabilities.

Requirements

• 10+ years of experience in AI or machine learning automation, product/platform delivery or transformation leadership in the financial services industry.
• Strong working knowledge of genetic systems, agent orchestration tools, function calling evolution, safe deployment patterns, and experience guiding solutions from prototype to production.
• Proven ability to build and execute road maps and run portfolio-style governance.
• Strong cross functional leadership in complex organizations able to align products, technology, data, risk, legal, and operations towards shared outcomes resolving ambiguity and accelerating execution.
• Excellent written and verbal communication skills including experience presenting complex contractual and billing topics to senior leadership.
• Sound judgement, discretion, and decision-making consistent with senior leadership accountability.
• Collaborative mindset with strong interpersonal skills.
• Strong culture leader and teamwork spirit.

Preferred Qualifications, Capabilities, And Skills

• Advanced degree (e.g., JD, MBA, MPA) strongly preferred.