Executive Casino Host - Full Time (Planet Hollywood)

About the role

Assists in developing gaming customers, maintains rapport and hosts current players and provides them with special amenities.

Responsibilities

• Establishes and maintains the good will of players, based on personal knowledge of the individual.
• Greets and hosts players.
• Affords assistance in developing invitation lists for special events and in planning the events.
• Collaborates on a regular basis with other team members.
• Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.
• Develops incremental trips for players.
• Keeps informed of competitive promotional methods.
• Provides complimentary for players in accordance with guidelines.
• Conveys terms of programs and explains qualifications to prospective gaming customers.

Qualifications

• Minimum 2-year Associate’s college degree
• Bachelor’s Degree or comparable experience preferred
• Minimum of 5 years in gaming, marketing or public relations
• Customer service and telemarketing experience required
• Literacy and fluency in English
• Excellent verbal communication skills
• Ability to be creative and innovative in guest satisfaction
• Must possess strong relationship building skills and demonstrate the ability to influence at all levels
• Must be able to work flexible hours
• Must be able to maintain composure and excellent guest relations under all circumstances
• Ability to maintain strict confidence regarding all information concerning Caesars Entertainment
• Must be able to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
• Adheres to all regulatory, company and department policies and procedures

Additional Requirements

• Must be able to sit, stand or walk for long periods of time (4 hours)
• Must be able to move in and around on the casino floor quickly
• Must be able to respond calmly and handle many customer demands in a fast-paced environment
• Visual and auditory range must include immediate environment
• Must have manual dexterity to operate a computer and other necessary office equipment
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Must have the ability to grasp, finger dexterity, use repetitive hand motion