Executive Casino Host - Full Time (Caesars Palace LV)

Responsibilities

• Build relationships with target players utilizing contact strategy through a variety of inbound and outbound channels.
• Leverage property amenities and programs to target players.
• Maintain close ties with target guests through personal contact.
• Arrange accommodation and amenities for guests.
• Handle and resolve player problems while maintaining goodwill with all guests.
• Ensure guests are aware of events and support execution through attendance and follow‑up.
• Maintain a high level of visibility throughout the facility.
• Escalate customer feedback appropriately.
• Provide collection of credit according to established regulatory procedures and comply with state and local regulatory standards.
• Actively seek out target players and sign them up for Total Rewards; inform new prospects about the benefits of the Total Rewards program.
• Represent the company at external functions and special events.
• Plan, schedule, and arrange visits to Caesars for selected individuals.
• Utilize casino computer systems to track complimentary items for qualified guests based on restricted comping guidelines.
• Investigate, evaluate, and determine the financial stability of potential customers using reliable sources, under direction from a manager.
• Understand the competitive environment and promote/explain Harrah’s Gulf Coast’s benefits and features; provide feedback on new competitor information.
• Collaborate with workgroup and support departments to ensure player satisfaction.
• Communicate relevant information to co‑workers and management to maintain consistency and avoid potential problems.
• Work with team members to achieve common goals.
• Maintain high standards of courtesy, professionalism, and discretion in all communications, including arrangements and finances.
• Maintain confidentiality of all player accounts, files, records, and lists.
• Demonstrate Harrah’s Spotlight behaviors.

Qualifications

• Fluent literacy in English.
• College degree with emphasis on Marketing, Business Administration, or equivalent field preferred.
• Two or more years of host, marketing, or sales experience required.
• Knowledge of the Gulf Coast region preferred.
• Successful completion of pre‑employment screening and selection process.
• Basic PC skills.
• Meets all relevant regulatory requirements.
• Willingness to sign a disclosure agreement contingent upon job offer.
• May be required to sign a non‑compete agreement.
• Ability to obtain a Nevada Gaming License.

Additional Requirements

• Ability to maneuver throughout the entire casino and hotel area, especially gaming pit areas.
• Ability to respond calmly in crisis and demanding situations, including customer or employee conflicts.
• Strong verbal and written communication skills; must speak and understand English.
• Ability to respond to visual and aural cues.
• Capability to work in a smoke‑filled environment.
• Ability to converse over the telephone amid loud and disruptive background noise.
• Capacity to stand and walk for long periods of time.
• Schedule flexibility required.

About Us

Help us roll out the red carpet at Caesars Palace! This world‑renowned resort indulges our guests with 25 unique restaurants and cafés, over 3,000 rooms, 4.5 acres of pools and gardens, and a 50,000‑square‑foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.