Executive Assistant - Member Value Orchestration and Contact Center

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. We are proud to support active-duty military spouses; roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

About the Role

As a dedicated Executive Assistant, you will perform administrative support for multiple members of the Executive Management Group (EMG), depending on Executive level and team structure. Ensures day-to-day activities are coordinated and EMG members are prepared for responsibilities. This position is based in San Antonio, TX and requires an individual to be in the office 4 days per week. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Responsibilities

• Delivers administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention.
• Coordinates activities and ensures timely information flow for EMG assigned.
• Collaborates with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives.
• Identifies topics that translate into prioritizing meeting planners, emails, people, and data; delivers effective challenge to preserve EMG's time.
• May prepare/update presentations; ensures accuracy and compliance with USAA presentation standards.
• Drafts internal communications and other materials on behalf of the leader for department leaders, employees, key stakeholders, or business partners.
• Prepares correspondence on behalf of EMG as requested; ensures information to and from EMG members is treated with appropriate confidentiality.
• Maintains awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms; proactively disseminates reminders for upcoming deadlines (check-in completion, LMS training, urgent deliverables).
• Monitors EMG calendars to coordinate meetings and ensure leader/team alignment; creates agendas, takes meeting minutes, documents follow-up action items, manages attendees and delegates, and ensures all meetings have a clear purpose/agenda.
• Coordinates schedules, meeting planners, dates and secures content to be presented.
• Prioritizes employee 1:1's, staff meetings, skip levels, and other connection points to foster team culture; creates positive experiences through coordination.
• Partners with hiring manager to improve employee experience by proactively planning and onboarding new EMG or team members; formulates effective transition plans; updates/submits organizational charts prior to the 1st of the month and updates distribution lists within one business day of employee hire/exit.
• Ensures new hires receive access to resources and knowledge of department-wide operations/processes; may coordinate desk/seating logistics and provide oversight for on-site events.
• Manages travel and expense reporting timely and effectively; manages team budget and confirms people leader adherence to individual budget plans.
• Maintains inventory of office supplies with an expense management focused mindset.
• Maintains filing system for key documents; generates reports requested by assigned EMG.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• High School Diploma or General Equivalency Diploma.
• 4 years of directly related work experience providing administrative support to executives or leadership teams.
• Proficient in Windows, MS Word, Excel, Outlook, PowerPoint, Adobe, and Publisher.
• Advanced knowledge of spreadsheets, data retrieval, and word processing and presentation software.
• Demonstrated experience with calendar management and/or prioritizing tasks in a fast-paced environment.
• Ability to effectively build strong relationships and