Executive Assistant 1, Graduate Programs

About the role

The Office of Financial Aid (OFA) is responsible for the awarding of Federal, State, and Institutional financial aid to Undergraduate and Graduate students at the University of San Diego. The OFA is also responsible for maintaining Federal, State, and Institutional compliance to ensure proper delivery of financial aid. This includes scholarships, grants, work-study, and loans. The OFA determines student eligibility using the Free Application for Federal Student Aid (FAFSA), the CA Dream Act Application, and the USD Dream Act Application. 76% of USD students receive some type of financial aid.

Responsibilities

• Determine student financial aid eligibility based on Federal Methodology and USD Guidelines
• Determine students’ Financial Aid Award using USD, federal, and state guidelines
• Identify and recommend exceptions for professional judgment consideration as needed
• Serve on the Financial Aid Support Team (FAST) shifts answering phones and chats from students, parents, and the USD community
• Complete Transfer Monitoring for the OFA
• Serve as third point of contact with the USD Athletics Department
• Awards all athletic aid in accordance with federal, USD and NCAA guidelines
• Works with coaches and recruits to navigate the financial aid process
• Serves as back up to the withdrawal notification process internal to USD, and performs required calculations within federally mandated time constraints to re-calculate eligibility for federal, state, and institutional aid when a student withdraws or takes a leave of absence from the University (“Return to Title IV Refunds”)
• Processes and packages awards for students in all graduate degree programs including online programs
• Processes departmental/direct awards when a re-evaluation is needed, requiring extensive knowledge of Federal and other agency regulations
• Assists with Summer and Intersession processing, including creating budgets and awarding eligible financial aid based on term enrollment
• Provides one on one customer service to graduate students in all programs
• Affords back-up to the Associate Director for awarding and customer service processes
• Affords representation to the Office of Financial Aid as needed for Graduate and Athletics department presentations
• Affords assistance with other projects and responsibilities as needed

Qualifications

• Requires High School diploma, some college preferred
• This position requires math skills
• A minimum of four years office support experience, including one year in a position that required critical thinking and analytical skills
• Data processing skills required
• Organization skills required

Skills

• Working knowledge of financial aid preferred

Benefits

• Medical
• Dental
• Vision
• Retirement contribution given to you by the University
• Access to on-campus Fitness Centers