Executive Account Manager

Description

The Executive Account Manager owns CaseWorthy's most strategic enterprise relationships — a concentrated portfolio of the company's highest-value, highest-visibility accounts. This role operates as an executive peer to customer C-suite and, where applicable, board-level stakeholders, and serves as the senior escalation point for the accounts in their portfolio.

Key Responsibilities

• Own the enterprise-level relationship for CaseWorthy's most strategic, highest-value accounts, acting as the customer's executive sponsor and primary business relationship owner.
• Build and sustain peer-level relationships with C-suite and, where applicable, board-level stakeholders at customer organizations; partner with CaseWorthy's own executive team on joint executive sponsorship for the highest-stakes relationships.
• Lead complex, multi-year contract negotiations and enterprise commercial structuring, with latitude to shape pricing and terms within company guardrails.
• Own renewal and expansion strategy for the portfolio, with direct accountability for retention and ARR growth at the top of the customer base.
• Serve as the senior escalation point for customer-impacting issues across the Account Management organization, coordinating executive-level response when needed.
• Represent the voice of the customer at the executive level, feeding strategic account insight into product roadmap, go-to-market, and packaging decisions.
• Lead executive business reviews and strategic planning sessions, connecting platform outcomes to enterprise-level mission and organizational goals.
• Coach and develop a cohort of Account Managers, contributing to account planning methodology and best practices across the broader team.
• Maintain deep working knowledge of the CaseWorthy platform, its applications, and embedded capabilities in order to represent platform strategy and vision credibly at the executive level.
• Stay current on market, competitive, and regulatory dynamics affecting CaseWorthy's largest strategic customers.

Requirements

• 5+ years of experience in account management, or sales, with a track record specifically at the enterprise or strategic-account level in B2B SaaS.
• Demonstrated experience building and sustaining C-suite and, ideally, board-level relationships; comfortable operating as an executive peer.
• Proven track record leading complex, multi-year enterprise contract negotiations.
• Experience representing customer strategy internally — informing product, GTM, or executive decision-making with account insight.
• Experience formally coaching or leading other account managers (people leadership or player-coach experience).
• Executive-level written and verbal communication skills, including experience preparing board-level or C-level briefing materials.
• Willingness to travel for on-site executive engagements.

Preferred Qualifications

• Experience in one or more CaseWorthy verticals: HMIS/homelessness services, aging services, HCBS/I&DD, victim services, workforce development, behavioral health, or child welfare.
• Prior experience in a formal enterprise-relationship role — e.g., Executive Account Manager, Strategic Account Director, or Key Account Director.
• Bachelor's degree required; MBA or equivalent advanced degree a plus.