Excursion Officer

About the role

Ensure all assigned tasks are completed in accordance with the daily briefing, management instructions, and Company SOPs. Ensure the safety and well-being of guests and colleagues at all times during excursions and activities. Respond promptly, appropriately, and professionally to any emergency situation. Interact with guests proactively, positively, and professionally at all times. Provide guests with accurate and comprehensive information regarding excursions, diving, water sports, and other available activities. Clearly explain all-inclusive activities and inclusions to guests. Promote and upsell diving courses, water sports activities, excursions, and other relevant services. Answer telephone calls professionally, providing complete and accurate information while promoting available activities and services. Follow up on guest complaints and ensure they are properly reported and escalated to the appropriate management team. Deliver engaging, informative, and comprehensive guest briefings, with particular emphasis on safety procedures and requirements. Conduct and guide excursions in accordance with Company standards and SOPs, with maximum attention to guest safety, service quality, and overall guest experience. Assist the Water Sports team when required, including covering the desk, taking bookings, assisting guests, and supporting the closing of the center in the evening. Complete all required documentation and paperwork accurately and in accordance with SOPs and management instructions. Maintain the cleanliness, hygiene, and proper condition of all equipment and facilities. Comply with all Company policies, procedures, standards, and instructions, and perform other duties and responsibilities as assigned by the reporting Manager/Supervisor. Ensure all relevant information and communications are properly conveyed through the appropriate channels and levels of command.

Qualifications

• Maldivian national
• Minimum 1 year of relevant work experience in a hospitality, guest service, or related position
• Excellent written and verbal communication skills in English
• Ability to build and maintain positive rapport with colleagues, management, and guests
• Ability to work effectively and cohesively as part of a diverse team
• Strong guest-focused approach, remaining calm, courteous, and professional at all times
• Ability to promote positive relations with hotel guests and patrons
• Sound judgment and problem-solving skills when handling difficult or challenging guests
• Ability to work effectively in a multicultural and diverse environment

Benefits

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities