Exciting Opportunity for GCP Application Technical (Engineer)_ Charlotte, NC

Key Responsibilities

• Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialers, omnichannel capabilities, and campaign management while ensuring scalable, secure, and compliant contact center operations.
• Led integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configurations, and migration from legacy contact center platforms to cloud-based solutions.

Skill Requirements

• Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, TensorFlow, and prompt-engineering-based applications into production environments.
• Strong understanding of the ML model lifecycle, including evaluation, hyperparameter tuning, monitoring, governance, bias mitigation, and explainability.
• Experience with Agile development methodologies, CI/CD, DevOps, and observability practices.
• Hands-on experience with Kafka, relational databases, and/or NoSQL databases.
• Strong understanding of data structures, algorithms, and design patterns, with a proactive mindset toward continuous improvement.