Exchange & SaaS Support Engineer

About the role

The Exchange and SaaS Support Engineer's role is to participate in the overall management and end-user support of Messaging and SaaS offerings. This position will provide support to our end-user population for Exchange Online, Outlook, Teams, and OneDrive, including license administration.

Key Responsibilities

• Provide Tier-2 end-user support for Messaging and SaaS based end-user tools, including Exchange Online, Outlook, MS OneDrive, Microsoft Teams policy application, and Box.
• Manage message archiving, retrieval, and deletion.
• Perform mailbox maintenance and access management.
• Develop and maintain process and environment documentation.
• Automate ServiceNow tickets.
• Participate in on-call rotations.

Required Qualifications

• 2+ years of experience providing end-user support for Microsoft applications, specifically Outlook and MS Teams.
• 2+ years of experience in basic Box administration and end-user troubleshooting.
• 1-2 years of experience working with ServiceNow.
• 1-2 years of experience administering and supporting OneDrive.
• 1+ years of experience creating and modifying PowerShell scripts to automate recurring tasks.

Preferred Qualifications

• Relevant, current technical certifications are encouraged.
• Strong customer service presence.
• Ability to troubleshoot potentially complex issues that involve working with other teams.
• Desire to learn new technologies in the cloud space.
• Hands-on experience working in complex infrastructure environments in a highly regulated industry.

Company Overview & Culture

We are looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program)
• 401K program with company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
• Certification discounts and other perks to associations that include CompTIA and IIBA
• Dedicated customer service team for Consultants to address questions around benefits and other resources
• Certified Career Coach