Exceptions Operations Specialist

Key Responsibilities And Duties

• Processing of general ledgers of internal accounts to ensure accuracy of all financial records, identifying and assisting in resolution of escalated discrepancies.
• Transaction processing of withdrawals, deposits, account closures, stop payment, batch checks, and dormant account activities.
• Account maintenance; including CD renewals, interest rate changes, product changes.
• Performs account servicing functions such as client authentication, account research, maintenance of logs, client authentication, and other duties.
• Maintains and contributes to report items, including Regulation CC and Regulation W.
• Completes exception processing, including non-post, overdrafts, and stop payment analysis.
• Handles processing of return deposit items and ATM float maintenance.

Minimum Qualifications

• 2+ years of banking experience, with a strong focus on banking operations.
• Demonstrated ability to analyze discrepancies, research account activity, and resolve issues while ensuring accurate and timely processing of transactions.
• Prioritized ability to manage multiple priorities and work queues simultaneously, maintaining a high level of productivity, organization, and attention to detail.
• Strong verbal and written communication skills, with the ability to clearly document findings, communicate effectively with internal partners, and escalate issues when appropriate.
• Ability to work in a fast-paced environment while adhering to established policies, procedures, and regulatory requirements.

Preferred Qualifications

• Previous experience working in back-office banking operations, with a strong understanding of operational workflows, controls, and service delivery.
• Hands-on experience processing high-volume banking transactions, including withdrawals, deposits, account closures, stop payments, batch check processing, and dormant account activities.
• Experience ensuring operational accuracy, regulatory compliance, and adherence to established policies and procedures.
• Proficiency with banking systems and applications used to support account servicing and transaction processing.