Examiner

Job Duties

• Conduct driver license examinations, including automobile, motorcycle, and CDL knowledge, skills, and road tests; evaluate applicant performance and determine eligibility.
• Verify identity, citizenship, residency, and immigration documents; review records and utilize fraud detection tools to ensure authenticity and compliance with federal and state requirements.
• Process driver licenses, permits, and identification cards; enter and maintain records in motor vehicle databases; ensure accuracy and confidentiality of information.
• Provide customer service by explaining licensing requirements, testing procedures, driving privileges, restrictions, appeals processes, and agency policies to applicants and the public.
• Perform office operations including cash handling, inventory control, equipment troubleshooting opening/closing procedures, facility readiness, and coordination with support staff and vendors.
• Other duties as assigned and within the scope of the classification.

Requirements / Qualifications

• Experience working with the public in a customer service capacity or working with motor vehicle laws.
• Preferred Qualifications: Experience providing customer service in a public facing environment; experience handling cash transactions and maintaining accurate records; familiarity with state motor vehicle laws, licensing procedures, or regulatory requirements; experience reviewing documents for accuracy and completeness; proficiency with computer systems and data entry; experience working in a fast-paced office environment; bilingual communication skills; and a demonstrated ability to remain calm and professional when interacting with diverse customers in challenging situations.
• A clean driving record and experience operating a variety of motor vehicles are also preferred.
• Other: Candidates must possess a valid driver's license and maintain an acceptable driving record. Successful applicants will be required to complete agency-provided training, including Driver License Examiner certification, fraud detection training, and defensive driving coursework.
• The position requires regular Interaction with the public, the ability to maintain confidentiality of sensitive information, and the ability to work both independently and collaboratively in a team environment.
• Occasional travel between testing locations may be required.
• Candidates should be dependable, detail-oriented, and committed to providing excellent customer service while ensuring compliance with state and federal licensing requirements.
• Regular and reliable attendance required.