Exam Coordinator (Educational Resources Coordinator), Accessible Educational Service

About the role

The Support Services Coordinator oversees daily testing center operations, coordinates exam administration, manages student employees, and supports large-scale testing activities. This role ensures secure, efficient, and accessible exam delivery while maintaining staffing, scheduling, training, and compliance processes.

Responsibilities

• Oversees daily testing center operations, including exam preparation, administration, scanning, recordkeeping, and secure exam handling.
• Captures departmental and auxiliary testing by scheduling staff, communicating with faculty, and ensuring accurate exam materials and documentation.
• Plans and manages final exam operations, including staffing, room assignments, student communications, and testing accommodations during peak testing periods.
• Maintains job postings and recruitment materials.
• Reviews applications, coordinates interviews, and manages hiring documentation.
• Communicates with HR and campus partners throughout the hiring process.
• Tracks applicant status and hiring progress.
• Onboards and trains new student employees on testing procedures, technology, and workplace expectations.
• Maintains training records and documentation.
• Provides coaching, shadowing opportunities, and performance support.
• Facilitates advancement opportunities and promotion pathways.
• Creates and maintains student employee schedules.
• Maintains attendance, timesheets, and workplace performance.
• Addresses performance concerns, maintains personnel records, and implements improvement plans when necessary.
• Manages employment transitions, promotions, and terminations.
• Maintains accurate records in institutional systems and shared storage platforms.
• Coordinates with campus partners regarding employee access, permissions, and operational needs.
• Supports continuous improvement of testing center procedures and services.

Qualifications

• Required: High school diploma or equivalent (such as HSED or GED).
• Preferred: Bachelor's degree in education, public affairs, counseling, social work, business, or related field.
• Required: 4 years in related field.

Skills

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.