Exam Accommodation Assistant (Part - Time)

About the role

The Office of Disability Services (ODS) at James Madison University (JMU) is seeking a talented, motivated person to work as a part-time Exam Accommodations Assistant.

Duties And Responsibilities

• Work with the Exams Team Coordinator to support proctoring to ensure effective accommodations and academic integrity in the testing space in accord with applicable university and departmental policies and procedures.
• Respond to inquiries from faculty and students regarding testing procedures and processes including appointment scheduling, technical support, and policies.
• Communicate with faculty to collect and prepare exams and exam information in advance of student appointments.
• Address and resolve any issues or concerns encountered by students during testing sessions and inform Coordinator as needed.
• Resolve minor technical issues related to online exams and accessible technology.
• Support program evaluation and assessment.

Qualifications

• Effective written and verbal communication skills
• Possess effective data entry and data management skills
• Possess effective customer service and conflict resolution skills
• Demonstrated commitment and ability to work effectively with members of different backgrounds and varying abilities
• Ability to employ creative problem-solving skills
• Ability to work cooperatively as a team member and independently in a fast-paced environment
• Experience with learning new technology and the ability to perform basic troubleshooting