EVSE Technician

Responsibilities

• Lead on-site diagnostics, repair, and preventative maintenance of EVSE hardware, including advanced troubleshooting and root cause analysis of recurring or complex field issues.
• Act as the field point of contact for escalated service needs, coordinating directly with internal support teams and external stakeholders to ensure timely resolution.
• Develop and implement best practices for field configuration, installation, and maintenance procedures; proactively identify site-specific risks or improvements.
• Carefully coordinate with project teams to ensure smooth execution of service visits, commissioning, and retrofits, serving as the on-site technical expert.
• Maintain accurate and detailed service documentation in ticketing systems; provide insights from field data to inform operational and product enhancements.
• Own field inventory tracking and replenishment for your region, ensuring parts availability for scheduled and emergency maintenance.
• Support commissioning of new charging sites by performing hardware verification, power-up procedures, and end-to-end testing with cross-functional teams.
• Interface with clients and site hosts professionally in the field, representing PowerFlex’s commitment to quality, safety, and customer satisfaction.

Requirements

• Bachelor’s Degree in engineering or similar field
• 3+ years of electrical engineering experience
• 2+ years of experience working with EVSE
• Hands-on experience working with hardware in a laboratory or professional environment
• Experience with Customer service or support
• Experience working with Salesforce Service Cloud, Microsoft Office Suite
• Valid Driver’s License. Subject to annual motor vehicle record checks and must participate in annual defensive driving training.
• Knowledge of electronics and three-phase circuits
• Basic familiarity with command-line interface
• Good understanding of networking concepts (Ethernet, WiFi, Cellular, IP addresses) is a plus.
• Self-starter – takes initiative to drive tasks to completion
• A desire to provide the best possible service for our customers and stakeholders
• Calm under pressure and can effectively prioritize competing tasks

Qualifications

• Must have a valid Driver’s License.
• Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
• Must be able to position one-self to work in confined spaces such as trenches, pits, manholes, attics and tunnels.
• Must be able to lift and otherwise carry 50 pounds occasionally.
• Must be able to respond quickly to sounds.
• Must be able to move safely over uneven terrain or in confined spaces.
• Must be able to work in cold environments and on concrete floors.
• Must be able to traverse irregular and steep terrain.

Skills

• Technical skills in EVSE hardware and software
• Strong problem-solving and troubleshooting abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Benefits

• Comprehensive Health and Welfare plans including medical, dental, vision, 401(k) retirement plan and paid time off.

Pay

The base pay range for this position is $30 - $42 hourly. The total compensation for this position will include commission.

Schedule

Approximately 90% of the time is spent traveling and providing support on-site. 10% is spent in an office environment – preparing equipment, interacting with clients via phone/email, internal escalation of service tickets, participating in recurring Asset Management/Customer Success team meetings utilizing computers (frequent use of MS Word, MS Excel, Outlook, Access, PowerPoint, Publisher and Adobe etc.), telephones, and general office equipment.

Applicant Certification and Acknowledgment

By submitting this application, you are certifying that all information provided is true and complete to the best of your knowledge. You understand that any false, misleading, or omitted information may disqualify you from consideration for employment or result in termination if already employed. You also release the company from any liability resulting from your failure to provide accurate information.

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PowerFlex is committed to building a diverse and inclusive workplace. We are a proud Equal Opportunity Employer and prohibit discrimination based on age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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