EVS Supervisor

About the role

Provides direction and development of support staff and team members, resulting in strong self-managed teams. Interviews, hires, and ensures proper training of new team members. Assists with employee timesheets. Supervises day-to-day cleanliness and sanitation of public areas in Horseshoe Casino to ensure a welcoming, safe, and positive experience for all guests, employees, and vendors.

Responsibilities

• Interviews, hires, and trains new team members.
• Assists with employee timesheets.
• Schedules employees to maintain excellent guest services and efficiency.
• Reviews special requests and areas of focus for smooth operations.
• Maintains property cleanliness in the casino and restroom areas.
• Delegates tasks and holds team members accountable for success.
• Maintains a safe, healthy, productive, and fun work environment.
• Monitors casino floor, stairs, mirrors, glass, and assigned areas for quality and cleanliness.
• Cleans gaming tables as requested, dusts and cleans casino signage, and performs daily cleaning duties such as vacuuming, mopping, cleaning restrooms, and sweeping.
• Ensures proper disposal of trash and recycling, operates trash and cardboard compactor, and maintains equipment supplies and supply rooms.
• Assigns daily cleaning duties to Public Area/EVS staff and prepares and maintains files, records, and reports.
• Maintains inventory and orders departmental cleaning supplies as required.
• Enforces standard operational procedures and coordinates with prior shift supervisors.
• Completes special assignments and assists in orienting and training new Public Area/EVS Attendants, Leads, and Supervisors.
• Ensures all keys are issued, signed out, and returned by the end of shift, and ensures all Public Area/EVS personnel complete mandatory and required computer-based training.
• Maintains break room and executive office facilities, participates in departmental safety and technical training programs, and responds to maintenance needs and emergency repairs.
• Manages several projects simultaneously, manages changing priorities, and makes rational decisions in emergencies.

Requirements

• Minimum of one year supervisory, housekeeping, or environmental services operations experience.
• Strong written and verbal communication skills.
• Excellent interpersonal, customer service, team building, and problem-solving skills.
• Computer experience, especially with Microsoft Office, Excel, Word, PowerPoint, and UKG.
• Knowledgeable with chemical and cleaning supplies and techniques, including MSDS and OSHA.
• Good understanding and working knowledge of chemical and cleaning supplies and technique/equipment.
• Ability to speak, read, write, and understand English. Bilingual skills in Spanish helpful.
• Ability to present a well-groomed appearance and uphold high standards of integrity.
• Ability to work varied shifts, weekends, and holidays as needed.

Qualifications

• Highly motivated and self-directed.
• Strong interpersonal and customer service skills.
• Team building and problem-solving abilities.
• Basic computer skills.
• Understanding of chemical and cleaning supplies and techniques.
• Good understanding of English and Spanish (helpful).
• Ability to work in various environments, including those containing secondhand smoke, dust, loud noises, and bright lights.
• Ability to manage multiple projects and handle changing priorities.
• Ability to respond calmly and make rational decisions in emergencies.

Skills

• Supervisory experience.
• Housekeeping and environmental services operations experience.
• Customer service and team building skills.
• Computer proficiency, especially with Microsoft Office, Excel, Word, PowerPoint, and UKG.
• Chemical and cleaning supplies knowledge.
• Interpersonal and problem-solving skills.

Benefits

N/A

Pay

$50,000.00 USD starting salary

Schedule

N/A