EVP Chief Operating Officer

About the role

The Chief Operating Officer, Operations Excellence leads FinPac’s end-to-end operations platform, championing efficient, scalable, and well-controlled execution throughout Portfolio Services and Operations. This executive oversees service delivery, process performance, and continuous improvement, fostering a culture of quality and operational discipline across the customer and portfolio lifecycle. They collaborate with teams in Credit, Finance, Risk, Compliance, Technology, and Business Development to drive initiatives that increase capacity and throughput, reduce operational costs, and elevate customer outcomes—all while maintaining rigorous controls and expense discipline.

Responsibilities

• Lead Portfolio Services and Operations with accountability for service delivery, operating performance, quality, and control effectiveness.
• Develop and implement an operating model that improves scalability, consistency, and cross-functional execution across key workflows.
• Drive continuous improvement initiatives that reduce cycle time, rework, manual touchpoints, and process variation.
• Establish performance metrics, dashboards, and governance routines to monitor capacity, throughput, productivity, service levels, and quality.
• Partner with Risk, Compliance, Audit, Finance, and Technology to maintain a strong control environment and support regulatory and policy adherence.
• Lead automation and workflow redesign efforts that improve efficiency and support long-term operating leverage.
• Build and lead a high-performing team through clear expectations, talent development, succession planning, and accountability.
• Provide executive reporting and recommendations regarding operating performance, risk, and strategic improvement opportunities.

Requirements

• Bachelor's degree in business, finance, operations, or a related field, or an equivalent combination of education and experience required.
• Master's degree in business, finance, operations, or a related field preferred.
• 10+ years of senior leadership experience in banking, equipment finance, leasing, commercial finance, or another regulated financial services environment required.
• 10+ years of demonstrated success leading complex operations or portfolio administration functions with measurable results in efficiency, quality, and service delivery required.
• 10+ years of strong knowledge of risk management, compliance, control disciplines, and cross-functional operating governance required.
• 10+ years of experience in equipment finance, vendor finance, or portfolio servicing operations required.
• 10+ years of experience implementing process improvement, workflow redesign, operating metrics, and change management initiatives preferred.
• Six Sigma preferred.

Qualifications

• Ability to communicate effectively with executive leadership and influence decisions across a matrixed organization.
• Open to locations within the Columbia Bank footprint.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• A 401(k)-retirement savings plan with employer match for qualifying associate contributions.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

Pay

The pay range for this role is $185,000 - $260,000. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location.

Schedule

Primary Location: Ability to work fully onsite at posted location(s). 3455 South 344th Way Suite 300 Federal Way WA 98001