EVP and Chief Communications Officer

About the Role

The Executive Vice President & Chief Communications Officer (EVP/CCO) is a key member of the Executive Leadership Team, responsible for shaping, advancing, and protecting the agency’s brand identity, reputation, and organizational culture through comprehensive internal and external communications strategies. This role provides executive oversight of Marketing, Business Development, Strategic Messaging, Public and External Relations, and Internal Communications, ensuring the agency’s mission, priorities, and achievements are clearly articulated to diverse audiences.

Responsibilities

• Serves as the principal communications advisor to the CEO, Executive Team, and Board of Directors.
• Develops and executes a comprehensive communications strategy aligned with agency priorities, organizational culture, and long-term business objectives.
• Leads and mentors a multidisciplinary team responsible for marketing, communications, public relations, business development, and customer engagement.
• Establishes performance metrics and accountability systems to evaluate communications effectiveness and brand impact.
• Oversees the agency’s brand strategy, ensuring consistent messaging and visual identity across all platforms and customer touchpoints.
• Directs marketing initiatives to promote ridership, enhance customer experience, and support revenue-generating programs.
• Identifies and advances business development opportunities, partnerships, and strategic alliances.
• Guides market research, customer insights, and competitive analysis to inform strategic decision-making.
• Serves as a senior spokesperson for the agency, representing it with media, community leaders, business partners, and elected officials.
• Develops proactive media strategies to elevate agency accomplishments and manage reputational risks.
• Oversees crisis communications planning and response.
• Builds and maintains relationships with external stakeholders, advocacy groups, and regional partners.
• Leads internal communications strategies to strengthen employee engagement and promote a unified culture.
• Ensures employees receive clear, timely, and consistent information on agency initiatives and changes.
• Partners with Human Resources and Operations on change management and workforce development.
• Leads leadership development, succession planning, innovation, and continuous improvement initiatives.
• Creates communication channels to amplify employee voices and foster inclusion, collaboration, and innovation.
• Crafts high-impact messaging, speeches, and executive communications for senior leadership.
• Oversees digital content, social media strategy, and multimedia storytelling.
• Performs other related duties as assigned.

Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, or related field (Master’s degree desirable).
• Ten (10) years of experience leading internal and external communications teams, including public relations, marketing, and customer-focused functions.

Skills

• Comprehensive knowledge of strategic communications, brand management, crisis communications, and media relations.
• Understanding of public-sector operations, transportation systems, and community engagement.
• Working knowledge of business development, market analysis, and customer experience practices.
• Exceptional executive-level communication skills, including persuasive writing and public speaking.
• Ability to lead high-performing teams and complex initiatives.
• Strong analytical and strategic thinking skills.
• Relationship-building and influencing skills across diverse stakeholder groups.
• Working knowledge of digital communications platforms and social media practices.
• Executive presence, sound judgment, and professionalism in high-visibility situations.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to foster a positive organizational culture and strengthen employee engagement.

Working Conditions

Work is primarily performed in an environment with minimal exposure to dust, noise, or temperature extremes. During visits to operating facilities, moderate exposure to dust, noise, temperature extremes, weather, petroleum products, and chemicals may occur. The employee must follow safety policies, procedures, and use protective equipment as required.

Pay

$189,740.00 - $313,071.00

Location: 1401 PACIFIC AVE, DALLAS, TX 75202