EverWell - Customer Success Team Lead US (Remote US)

About the role

This role is for a Customer Success Team Lead at EverCommerce, a leading service commerce platform. You will manage a team of Customer Success Managers, Coaches, and Onboarding Specialists, helping them grow, succeed, and deliver exceptional customer outcomes. You will lead a portfolio of customers, guide them through onboarding, and ensure they achieve their business goals. This role requires a proven track record of leading a high-performing team, strong commercial acumen, and excellent stakeholder management skills.

Responsibilities

• Lead and support a team of Customer Success Managers and Onboarding Specialists
• Build strong relationships with your own portfolio of customers
• Help customers succeed from day one by guiding them through onboarding, adoption, and long-term success
• Spot challenges early and work with your team to keep customers engaged, supported, and set up for success
• Find opportunities to help customers grow, encouraging greater product adoption and use of our payments solutions
• Step in when needed to support your team with complex customer conversations and escalations
• Create a positive team environment where collaboration, accountability, and continuous learning are part of everyday work

Requirements

You should have:

• Proven success leading a high-performing Customer Success team in a SaaS environment
• A track record of enabling and empowering teams to take ownership, make decisions, and consistently deliver exceptional customer outcomes
• Experience building a culture of accountability through coaching, clear expectations, and continuous development
• Strong commercial acumen, with the ability to balance customer success, retention, and revenue growth
• Confidence using customer health metrics and performance data to drive priorities and improve outcomes
• Exceptional stakeholder management and communication skills, with the ability to influence across all levels
• A proactive, customer-first mindset with a passion for building engaged, high-performing teams

Qualifications

Qualifications include:

• Proven leadership experience in a Customer Success role
• Experience in a SaaS environment
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities and deadlines
• Strong analytical and problem-solving skills
• Experience with customer relationship management tools

Skills

The ideal candidate should possess:

• Customer Success Management
• Team Leadership
• Stakeholder Management
• Communication Skills
• Problem Solving
• Customer Relationship Management

Benefits

Benefits and perks include:

• Flexibility to work where/how you want within your country of employment
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Pay

The target base compensation for this position is $120,000 USD per year with a variable component included in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Schedule

This role can be based anywhere in the United States, and may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.