EverHealth -Digital Customer Success Manager (Remote, US)

At EverCommerce (Nasdaq: EVCM), we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

About the role

We are looking for a Customer Success Manager with a strong service delivery project and program management background, particularly with deep expertise in healthcare-related service delivery. You will establish best-in-class service delivery methodologies, standards, tools, and processes to ensure our products are delivered effectively and efficiently, on time, with strong adoption and engagement.

Responsibilities

• Be a great facilitator and problem solver, building relationships internally and externally to enable customer growth, satisfaction, and product loyalty.
• Develop strong relationships with key stakeholders of our customers to ensure the best possible customer experience.
• Monitor customer usage of products and services to drive adoption, identify upsell and cross-sell opportunities, and grow monthly recurring revenue.
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
• Become an expert on the EverHealth Platforms, maintaining a deep understanding of our technology and products.
• Have general knowledge of our EverHealth portfolio of products and how they add value to our customers.
• Understand customer needs and identify and share best product workflows to help them close process gaps and improve success metrics.

Requirements

• Bachelor’s Degree preferred.
• 2-4 years of relevant service/relationship management experience.
• Prior SaaS account management experience highly desired; healthcare industry experience is a plus.
• Experience handling multiple tasks required.
• A willingness to take initiative and solve problems.
• An orientation toward constantly improving processes and management best practices.
• A willingness to share team practices from prior companies that helped create great customer experiences.
• Must be eligible to work without sponsorship in the United States.
• May require travel to our Corporate Headquarters in Denver, Colorado, or other office locations around North America.

Location

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role can be based anywhere in the United States—if you’re close to one of our offices, you can work in-office or 100% remotely.

Benefits

• Flexibility to work where/how you want within your country of employment—in-office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous flexible time-off (FTO).
• Employee Stock Purchase Program.

Pay

The annual base salary range for this position is $60,000 - $70,000 USD, plus a variable component, in most U.S. locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise.