EverPro - Customer Support Representative (Remote, CO)

Core Responsibilities

• Passionately supporting The Studio Director's commitment to creating an outstanding experience for each of our customers
• Taking calls and emails from existing Studio Director customers, answering questions, working to resolve issues, and payment processing account changes
• Ad-hoc training for customers
• Mastery of The Studio Director software in order to provide customers with guidance on how to best use our product
• Identifying recurring customer issues and providing recommendations for process improvements, product enhancements, and knowledge base updates
• Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off
• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Skills & Experience

• Bachelor’s degree and minimum one year related work experience required
• Technical software experience a plus, but not required
• Strong troubleshooting and problem-solving skills with the ability to manage complex customer issues independently
• Friendly, professional, and committed to creating long-term relationships with our customers
• Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis
• Strong writing and phone skills
• Critical thinker and a willingness to problem-solve
• A team player who performs well independently
• Able to multitask, take direction and execute with precision
• A confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Where

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation

The hourly pay range for this position is $19.00 - $21.00 USD in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

About the role

We are looking for a Customer Support Representative to focus on our Studio Director Product.

Qualifications

Bachelor’s degree and minimum one year related work experience required

Skills

• Technical software experience a plus, but not required
• Strong troubleshooting and problem-solving skills with the ability to manage complex customer issues independently
• Friendly, professional, and committed to creating long-term relationships with our customers
• Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis
• Strong writing and phone skills
• Critical thinker and a willingness to problem-solve
• A team player who performs well independently
• Able to multitask, take direction and execute with precision
• A confident, adaptable self-starter who thrives in an empowered, fast-paced environment

Benefits

• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Schedule

With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Pay

The hourly pay range for this position is $19.00 - $21.00 USD in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.