EverCommerce Payments - Customer Success Manager (Remote, US)

About the role

EverCommerce (Nasdaq: EVCM) is digitally transforming the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of over 745,000 customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and service professionals in Home & Field Services, Health Services, and Wellness industries.

The EverCommerce Payments organization (PaySimple) delivers frictionless embedded payments and commerce solutions at scale. We are seeking a Customer Success Manager to develop deep relationships with a portfolio of our most valuable customers, educating them, driving adoption, and navigating value-add conversations for those using our software and payment solutions.

Responsibilities

• Establish yourself as a trusted advisor to your accounts, lending business acumen to growing SMBs
• Master our payment solutions, supported products, and integration capabilities to provide consultative guidance to small business customers
• Scale playbooks and best practices across multi-location accounts, third-party partners, and integrated software solutions
• Manage 1:1 accounts and implement 1:many strategies for channel growth
• Identify ongoing sales opportunities within your portfolio to generate growth, referrals, and new leads
• Upsell unused functionality and features to increase utilization, revenue, and reduce attrition
• Support EverCommerce Payments/PaySimple’s commitment to creating an outstanding customer experience

Requirements

• 2–4 years managing a portfolio of accounts (SaaS account management experience a plus)
• Demonstrated success in a high-volume sales or account management capacity, engaging with VP/C-suite/SMB owners
• Organized, detail-oriented, and capable of meeting short-deadline goals daily
• Ability to prioritize key activities to maximize time spent on each account
• Strong Excel skills with the ability to analyze and interpret data for decision-making
• Excellent written and oral communication skills
• Team player who performs well independently
• Ability to multitask, take direction, and execute with precision
• Confident, adaptable self-starter

Experience in the electronic payment processing industry, associated pricing models, and industry best practices is highly valued but not required.

Location

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. This role can be based anywhere in the United States—remote, hybrid, or in-office near one of our locations. Candidates must be eligible to work without sponsorship. Occasional travel to our Corporate Headquarters in Denver, Colorado, or other North American offices may be required.

Benefits

• Flexibility to work in-office, remotely, or hybrid within your country of employment
• Investment in professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous flexible time-off (FTO)
• Employee Stock Purchase Program

Pay

On-target earnings (base + commissions) for this position range from $70,000 to $80,000 USD per year in most U.S. locations. Final offer amounts consider location, local market variances, and candidate experience and expertise.