Events Solutions Consultant - Event Sales

About the role

The Events Solutions Consultant (ESC) is an in-store sales professional in a Hospitality & Conventions (HC) location, reporting to a Manager Solutions Consultants. This customer-focused position is responsible for achieving and exceeding defined sales targets while creating, cultivating, and maintaining outstanding relationships with hotel and convention center venue staff, particularly within sales and event services departments.

The role involves extensive interaction with customers, hotel/convention center contacts, and print decision-makers through local sales calls, phone, email, and face-to-face meetings. The ESC works with minimal supervision and collaborates daily with customers, store managers, team members, vendors, and personnel of the host facility to accomplish business objectives.

Responsibilities

• Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and key event participants throughout all phases of events.
• Demonstrate consultative behaviors to deliver friendly, polite, and expert service to customers and host properties, ensuring professionalism, thoughtful research, consistent follow-through, and persistence in selling efforts.
• Attend key department meetings, site visits, planning meetings, and pre-convention meetings at the host facility, including making presentations on FXO’s product and service offerings to decision-makers.
• Act as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue; conduct product/service overview presentations to ensure venue employees understand FXO’s offerings and act as advocates.
• Ensure customer and host property satisfaction throughout the entire sales process, including pre-event and post-event activities.
• Drive revenue at assigned HCO stores by making sales calls to nearby hotels and convention facilities, delivering capabilities presentations, providing pre-event selling, on-demand support, and post-event follow-up.
• Share leads for upcoming conventions/events across the FXO network.
• Take complex job orders, provide quotes to meeting and event planners or show managers, and follow up on bids.
• Monitor the quality and timeliness of all convention/event-related work to ensure customer satisfaction.
• Initiate timely contact with future groups via email and phone calls at the time of booking confirmation.
• Review strategies, activities, and performance against goals weekly with the Supervisor; attend sales calls and host property meetings with the Manager.
• Implement established marketing plans and sales strategies as assigned.
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates.
• Meet or exceed activity standards, including supporting multiple HCO locations.
• Follow FedEx Office standard operating procedures and adhere to Legal, HR, safety, and security policies.
• Maximize the value delivered to customers by working cross-functionally within FXO, Services, and other FedEx Operating companies.
• Perform all other duties as needed or required.

Requirements

• High School Diploma or equivalent education.
• 2+ years of sales and/or customer service experience.
• Strong working knowledge of Microsoft Office (Word, Excel, and PowerPoint).
• Demonstrated effective written and verbal communication skills, including experience presenting to customer groups.
• Prior experience in the hospitality industry preferred.
• Must present a professional personal image.
• Demonstrated presentation skills to external customers.
• Proven strong organization and planning skills.
• Proven ability to excel in a customer-focused and results-driven environment.

Essential Functions

• Ability to travel as required to meet with customers, vendors, team members, and other business necessities.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to read and interpret documents and instructions from customers, vendors, and team members.
• Ability to communicate effectively with customers, vendors, and team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment under substantial pressure.
• Ability to work within the appropriate level of independence.
• Ability to report regularly to work and maintain established business hours to support the FedEx Office business.

Pay

$22.25/hr - $31.15/hr

Desired location: Miami Beach, FL.