Events Service Manager

Department: Events & Catering. Directly Reports To: Director of Events & Catering. FLSA Status: Salary Exempt.

About the Role

Bluejack National is a private residential club dedicated to delivering laid‑back luxury and exceptional lifestyle experiences. The Event Services Manager is responsible for the planning, servicing, financial management, and execution of all group events assigned by the Director of Events & Catering. This role assumes full ownership of events from turnover through final billing, serving as the primary liaison between the client and the Club while ensuring exceptional service, operational excellence, and financial accuracy throughout the event lifecycle.

Our cultural beliefs guide daily actions: be dependable, act with integrity, value people, speak up, empower yourself, and be remarkable.

Responsibilities

• Assume full ownership of assigned group events from turnover through final billing and post‑event reconciliation.
• Serve as the primary point of contact for all assigned clients throughout planning and execution.
• Plan, coordinate, and execute corporate, social, and member‑sponsored group events sold by the Director of Events & Catering.
• Build and maintain strong client relationships while delivering exceptional customer service.
• Prepare and manage Banquet Event Orders (BEOs), event diagrams, timelines, room layouts, and all required documentation.
• Conduct planning meetings, site visits, menu tastings, walkthroughs, and final event confirmations with clients.
• Coordinate event logistics with Food & Beverage, Culinary, Golf Operations, Facilities, Security, Housekeeping, Member Services, and other internal business units.
• Lead internal pre‑event meetings and communicate all event details to operational teams.
• Monitor event timelines and ensure all planning milestones are completed accurately and on schedule.
• Maintain financial accountability by reviewing deposits, monitoring payment schedules, verifying billing accuracy, identifying revenue opportunities, minimizing discrepancies, and ensuring timely final invoicing and reconciliation.
• Coordinate vendor requirements, certificates of insurance, permits, rentals, entertainment, and outside services as needed.
• Maintain complete and accurate event files in accordance with departmental standards.
• Identify potential operational concerns and proactively communicate solutions.
• Ensure every assigned event reflects Bluejack National service standards, brand expectations, and hospitality excellence.
• Maintain compliance with departmental SOPs, Club policies, and event‑servicing standards.
• Assist the Director of Events & Catering with departmental projects and perform additional duties as assigned.

Minimum Qualifications

• Bachelor’s degree (preferred in Hospitality, Event Management or related field).
• Minimum three (3) years of event experience, preferably in hospitality or a private club.
• Strong organizational skills and attention to detail; ability to manage multiple tasks and projects.
• Effective time‑management abilities.
• Excellent communication and interpersonal skills with adaptability to complex situations.
• Ability to learn Club policies, room specifications, and menu offerings.
• Proficiency in Microsoft Office 365; experience with Club Management Software is a plus.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Education

High school diploma or GED required; an associate’s degree in baking and pastry arts or equivalent relevant work experience is preferred. Bachelor’s degree (preferred in Hospitality, Event Management or related field).

Schedule

Weekdays, weekends, and holidays; schedule flexible as business dictates. Ability to work flexible hours, including evenings, weekends, and holidays.

Additional Compensation

Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment.

Appearance and Grooming Standards

Candidates should embody Bluejack’s mission and cultural beliefs with a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed‑toe professional shoes, and no visible tattoos or off‑brand logos. Management reserves the right to uphold grooming and uniform standards that align with the Club’s expectations.

Licenses and Certifications

Must possess a valid Texas driver’s license and meet the driver safety policy requirements.

Physical Demands and Work Environment

The property spans 767 acres with indoor and outdoor facilities. The role requires standing and moving for the majority of the shift, working in various weather conditions (heat, cold, rain, sunshine), and regularly pushing, pulling, bending, lifting, and/or moving up to 50 lb. Ability to safely operate a golf cart for intra‑property transportation is also required.