Events & Rentals Specialist

Job Summary/Primary Purpose

The Events & Rentals Specialist provides direct client and administrative support with the goal of achieving the successful execution of internal and external events at the Omaha North Corps. This position acts as the primary client liaison to assure events are executed according to contracted details while delivering exceptional service and clear communication.

Essential Duties And Responsibilities

• Responsible for planning, coordinating, and executing seasonal and community events, including Christmas distribution, Toyland registration, and other similar large-scale program events, ensuring efficient operations, positive participant experience, and adherence to organizational policies and procedures.
• Works cooperatively with leadership on logistical support and details associated with receptions, Tree of Lights, Annual Meetings, Backpack Drive, Adopt-a-Family, D.J.’s Hero, and other similar department events.
• Review, create and manage Rental Event Orders (REOs) to assure they reflect client needs and clearly communicate needs to other staff. Facilitate set up and execution of events and respond to client needs, adjusting as necessary.
• Enthusiastically greet guests, guide and direct them, and remain available to answer questions and respond to needs as they arise.
• Respond to rental and birthday party inquiries, gather all relevant information, and guide through booking and reservation process.
• Oversee and coordinate 'day-of' birthday party execution following established guidelines to assure excellence in client experience.
• Creatively and proactively resolve client issues/complaints involving management as needed.
• Support post event follow up and data collection.
• Provide support for basic audiovisual (AV) setup and operation for events and coordinate with appropriate staff for more advanced needs.
• Proactively recommend adjustments or improvements to established procedures that you feel may improve efficiency or customer experience.
• Aid in setting up and cleaning up for both internal and external events.
• Ensure all spaces, equipment, and activities are prepared for birthday party events.
• Demonstrate a high level of responsiveness for both internal and external customers and provide exceptional client service.
• Aid in maintaining kitchen area to set standards and assure any users are abiding by established policy.
• This position may be required to work evenings, weekends and holidays as required for events.
• Driving is an essential function of the position.

Supervisory Responsibilities

N/A

Education and/or Experience

Bachelor’s degree in business, communications, marketing, journalism, or public relations or a related field and 3-5 years of related experience in development, marketing, events management, or related field is required.

Qualifications

• Project management skills to include implementation and conclusion of projects in the local and regional communities.
• Excellent skills in establishing priorities and ability to multitask to accommodate the team.
• Flexible and strong organization skills for managing multiple projects or tasks simultaneously, as well as creative problem solving and team building skills.
• Thorough knowledge of Microsoft Word, Excel, Power Point, and ability to access pay, personal and timekeeping data via a web-based system.
• Ability to write reports, business correspondence and procedure manuals.
• Must have exceptional communication skills, both written and verbal.
• Must have mathematical skills including add, subtract, multiply, divide, use of common fractions and decimals.
• Must be a highly skilled self-starter, manage important projects and maintain focus from beginning to end of event/promotion.

Other Qualifications

Must pass all applicable background checks.

Must hold a valid ServSafe certification or be able to attain within 30 days of employment. Must successfully complete Safe from Harm training as established by The Salvation Army.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

The work environment is a community center with light to moderate traffic and noise levels. In addition, portions of the primary work facility may be considered humid (natatorium) while other locations (gymnasium) may be considered moderately loud in nature.