Events Manager

Purpose

The Events Manager is responsible for planning, coordinating, and executing assigned group meetings and events from turnover through completion. This position serves as the primary liaison between clients and hotel departments, ensuring accurate communication, operational alignment, and exceptional service delivery while meeting contractual, financial, and service standards.

Job Summary

Manage and execute assigned group events, coordinating meeting space, audiovisual, food and beverage, and related services across departments. Serve as the primary point of contact for clients, providing personalized service and maintaining accurate event documentation within Delphi. Participate in key operational and client meetings, including Resume Meetings, BEO Meetings, Pre-Convention Meetings, Menu Tastings, and Planning Visits. Finalize event details, maximize revenue through up-selling, and ensure accuracy of BEOs, resumes, banquet checks, and post-event billing, ensuring all information is properly entered and maintained in Delphi. Handle group room details including rooming lists and group room reservations based on needs of contract. Conduct space walkthroughs with Banquet leadership to ensure client satisfaction. Handle on-site issues promptly and keep the Director of Catering informed of any concerns or unusual situations. Maintain thorough knowledge of hotel facilities, meeting space capacities, and operational capabilities. Coordinate with external vendors as required to support event execution. Support forecasting efforts and departmental reporting through accurate Delphi data management. Maintain positive working relationships with all departments. Ensure all account information, traces, and documentation are current and accurate in Delphi. Perform other reasonable duties as assigned.

Essential Functions Of The Job

• Ability to remain standing for up to 10 hours
• Ability to remain stationary in desk/meeting environment for up to 8 hours
• Ability to move up and down stairs occasionally
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to communicate and exchange information effectively
• Ability to read, write, speak, and understand basic English
• Ability to complete a satisfactory background check
• Ability to work evenings, weekends, and holidays as business requires
• Ability to work onsite

Technology And Equipment Used

• Microsoft Office, including Outlook, Word, and Excel programs
• Reservations Software (Opera)
• Delphi.fdc (salesforce software)
• Phone
• Computer
• Printer

Working Environment

Work will primarily take place in a hotel resort banquet and restaurant environment.

Key Skills & Experience Required

• 2+ years of experience in convention services, event management, or a similar role
• Prior hotel, resort, or convention center experience preferred
• Strong working knowledge of Delphi for account management, event tracking, and reporting
• Strong working knowledge of Opera for account management, event tracking, and reporting
• Strong organizational skills with exceptional attention to detail
• Excellent customer service and communications skills
• Flexibility to work evenings, weekends, and holidays as business requires
• Demonstrates strong communication, organizational, and problem-solving skills
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality