Events Management Operations Coordinator

About the Role

The University of Kentucky University Events team is seeking a dependable and customer-focused Event Manager to support the planning, coordination, and successful execution of events.

What You'll Do

• Process a high volume of event reservations and requests annually using the University's Event Management Software.
• Coordinate the event reservation process by working closely with clients, campus partners, and key stakeholders to facilitate event planning, approvals, and logistics.
• Provide exceptional customer service to students, staff, campus partners, and other stakeholders throughout the event planning and reservation process.
• Assist patrons with submitting requests for campus spaces and events and provide guidance regarding applicable procedures, requirements, and approvals.
• Review event requests and coordinate with appropriate University departments and campus partners to ensure events are properly planned and approved.
• Monitor event details, timelines, and requirements to support the safe, efficient, and successful execution of events on campus.
• Communicate University event policies, procedures, guidelines, and requirements to clients, campus partners, and other stakeholders.
• Ensure event requests and activities are consistent with University policies, procedures, and applicable safety requirements.
• Serve as a knowledgeable resource regarding campus event processes, space reservations, approvals, and the services provided by the University Events Office.
• Collaborate with internal departments and campus partners to identify and resolve event-related concerns, scheduling conflicts, and operational issues.
• Maintain accurate event records, reservation information, documentation, and related data within the Event Management Software.
• Assist with the development, implementation, management, and communication of University event policies and procedures.
• Identify potential event concerns or conflicts and work proactively with clients and campus partners to develop appropriate solutions.
• Maintain a current working knowledge of the essential functions, services, policies, and responsibilities of the University Events Office.
• Perform additional duties, special assignments, and operational support tasks as required.

What You'll Bring

• Knowledge of event management practices, reservation processes, space scheduling, customer service principles, and event-related policies and procedures.
• Experience managing multiple events, reservations, requests, or projects in a fast-paced environment.
• Experience providing professional customer service and communicating effectively with clients, students, employees, campus partners, and other stakeholders.
• Ability to interpret and apply University policies and procedures consistently while exercising sound judgment in event planning and customer service situations.
• Strong organizational skills with the ability to manage a high volume of requests, prioritize competing responsibilities, and meet deadlines.
• Strong written and verbal communication skills with the ability to communicate policies, procedures, requirements, and event information clearly and professionally.
• Ability to build and maintain effective working relationships with clients, campus partners, University departments, and key stakeholders.
• Strong attention to detail and the ability to maintain accurate records and documentation.
• Ability to work independently while also collaborating effectively as part of a team in a dynamic, customer-focused environment.

Qualifications

• Required Education: MA (see equivalencies link for details)
• Required Related Experience: 1 year
• Required License/Registration/Certification: None
• Preferred Education/Experience: Reservation software experience preferred

Skills

• Microsoft Office Suite

Pay & Schedule

• Salary Range: $44,678–71,469/year
• Position Time Status: Full-Time
• Shift: Monday – Friday, 8:00 a.m. – 5:00 p.m. (40 hours per week). Occasionally requires working evenings and weekends.

Benefits

• Meaningful impact: Help create successful, safe, and welcoming experiences for University community by supporting events across the University of Kentucky campus.
• Customer service excellence: Serve as a key point of contact for event clients and campus stakeholders by providing guidance, information, and support throughout the event planning and reservation process.
• Collaboration opportunities: Build strong working relationships with University departments, campus partners, clients, and key stakeholders while coordinating complex event needs and supporting campus-wide initiatives.
• Professional growth: Develop valuable experience in event management, customer relations, space reservations, policy administration, technology systems, project coordination, and campus operations.
• Operational leadership: Play an important role in managing event processes, communicating policies, coordinating approvals, and helping ensure events are planned successfully.
• Comprehensive benefits: Enjoy competitive compensation, outstanding benefits, and opportunities for career advancement within the University of Kentucky.