Events Intern - Raising Cane's River Center

Essential Duties & Responsibilities

• Aid Event Managers/Coordinators with pre-event planning tasks, such as gathering event details and preparing planning documents.
• Help compile and distribute event-related information to internal departments and partners, including setup, security, ticketing, operations, and vendor details.
• Support basic office administration duties like filing, tracking forms, organizing event packets, and maintaining departmental records as assigned.
• Assist with tracking and organizing Event Services equipment and supplies, reporting low stock or equipment issues to the supervisor.
• Provide hands-on support for event setup and tear down, including placing equipment, signage, stanchions, and managing operational needs.
• Cover logistics among venue staff, vendors, and contractors to ensure smooth event operations.
• Assist event staff during event shifts, checking readiness, relaying updates, and addressing coverage needs.
• Observe and report facility repairs, safety concerns, or operational issues to leadership.
• Offer primary-level guest assistance, answering questions, giving directions, and sharing venue policies and event information.
• Support guests with disabilities and the elderly, providing assistance and ensuring adherence to venue policies.
• Maintain a positive, professional presence by initiating eye contact, smiling, using confident body language, and helping guests feel welcomed and valued.
• Listen to guest compliments/complaints and escalate concerns to supervisors as necessary.
• Help keep guest areas safe and clear by monitoring aisles and walkways and reporting hazards.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required; preferably from a program related to Hospitality, Event Management, Sports Management, Business, Communications, or a related field.
• Strong customer service mindset with the ability to interact professionally with guests and staff.
• Organized, dependable, and capable of following instructions in a team environment.
• Ability to remain calm and helpful in a busy, public-facing setting.
• Basic computer skills and familiarity with Microsoft Office (Word/Excel/Outlook) preferred.
• Pass background and reference checks required.

Scheduling & Work Environment

• Must be able to work a flexible schedule based on the event calendar, including nights, weekends, and holidays, and occasional early mornings or late evenings.
• This position is on-site and may work across multiple venues on the campus.
• Physical requirements include standing/walking for extended periods, lifting/carrying up to 50 lbs, and physical activities like walking, reaching, bending, stooping, and assisting with setup/teardown.