Events Duty Person (Guest Services Associate)

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse the job posting. Key content: - Position description: supporting guest experience, ensuring safe environment, resolving issues, providing customer service, interacting with guests, public, vendors, staff. - Ideal candidate statement: knowledge/experience with guest services and general venue operations within convention center, hotel, large event building; familiar with office procedures and equipment including computer tech, word processing, spreadsheet apps, specialized software; able to provide professional customer service. - Definition: oversee and provide leadership during assigned events; ensure service needs of patrons and licensees met. - Distinguishing characteristics: positions limited to on-call assignments not exceed 1040 hours per year. - Supervision received and exercised: general supervision by Events Coordinator and/or Events Services Manager; responsibilities may include providing technical and functional supervision or direction to staff during assigned events. - Essential Duties And Responsibilities: list bullet points. - Qualifications: Knowledge of: service and set-up needs for various events; fire and safety regulations; principles and practices of functional supervision; Ability to anticipate service needs; lead, assign, direct, review work; train others; identify event problems; respond to inquiries/complaints; prepare written reports; follow oral/written instructions; work irregular hours; establish cooperative relationships. - Experience: One year of experience in overseeing assigned events in a large recreational, entertainment, or similar public use facility. Education none required. - Work Conditions: shift work as assigned, including days, evenings, weekends, holidays; environmental conditions: indoors/outdoors all weather, moderate noise, dark/dim lighting; may interact with upset patrons while enforcing policies. - The rest is application instructions, selection procedure, etc. We need to remove boilerplate: navigation, legal, EEO, scam-warning, duplicated lines, application instructions. Also remove "THE SELECTION PROCEDURE", "Questions", "Bilingual Pay", "Pension Reform Act", "Equal Opportunity Employer", "Additional Information", "01 APPLICATION:", "02 SUPPLEMENTAL QUESTIONNAIRE:", etc. Also remove supplemental questionnaire prompts (03, 04). So we keep only substantive job description content. We need to decide sections. Potential sections: - About the role (maybe a summary). Could combine position description and ideal candidate statement? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose headings that match content. We have: - About the role: could be the position description paragraph. - Responsibilities: list of essential duties. - Requirements: maybe qualifications (knowledge and ability) plus experience/education. - Skills: maybe specific skills like office procedures, computer tech, etc. But we must not create sections with filler. Ensure each section has real content. We have content for: - About the role: The position description paragraph(s) about supporting guest experience, ensuring safe environment, etc. - Responsibilities: The essential duties list. - Requirements: Could combine qualifications (knowledge and ability) and experience/education. - Skills: Could be the office procedures and equipment familiarity, plus ability to provide professional customer service, etc. But maybe we can incorporate into Requirements. We need to avoid thin sections. Perhaps we can have three sections: About the role, Responsibilities, Requirements (which includes qualifications, experience, skills). Or we could split Requirements and Skills if we have enough content. Let's see content for Skills: "familiar with office procedures and equipment including computer technology, word processing, spreadsheet applications, and specialized software programs." Also "able to provide professional customer service in all situations related to event operations and interactions with the public." Also "Ability to anticipate service needs, lead, assign, direct, review work, train others, identify event problems, respond to inquiries/complaints, prepare written reports, follow oral/written instructions, work irregular hours, establish cooperative relationships." Those are more abilities/qualifications. Thus we could have:

About the role

... (position description)

Responsibilities

• ... each duty

Requirements

... combine knowledge, abilities, experience, education, work conditions.

We should not include Benefits, Pay, Schedule unless posting states them. It does not state pay or benefits (except maybe bilingual pay mention but that's boilerplate). So we omit those. We need to preserve all substantive information, not invent or summarize away detail. Must keep details like "on-call assignments which do not exceed 1040 hours per year", "general supervision by Events Coordinator and/or Events Services Manager", etc. We must not repeat the job title as heading. The job title is not given explicitly but maybe "This position is responsible for supporting the guest experience at the SAFE Credit Union Convention and Performing Arts Center". We'll not repeat. We must not put Job ID/requisition numbers as headings. We must remove cookie/navigation/legal/EEO etc. Let's extract substantive paragraphs. From the text: **THE POSITION** "This position is responsible for supporting the guest experience at the SAFE Credit Union Convention and Performing Arts Center, ensuring a safe and secure event environment, resolving guest and event-related issues as they arise, and providing exceptional customer service. This position will primarily interact with guests, the public, vendors, and other staff to promote and create a positive guest experience." **IDEAL CANDIDATE STATEMENT** "The ideal candidate will have knowledge of and experience with guest services and general venue operations within a convention center, hotel, or other large event building with multiple event spaces. They should be familiar with office procedures and equipment including computer technology, word processing, spreadsheet applications, and specialized software programs. They should also be able to provide professional customer service in all situations related to event operations and interactions with the public." **DEFINITION** "To oversee and provide leadership during assigned events at the SAFE Credit Union Convention and Performing Arts District complex facilities; to ensure that the service needs of patrons and licensees are met." **DISTINGUISHING CHARACTERISTICS** "Positions are limited to on-call assignments which do not exceed 1040 hours per year." **SUPERVISION RECEIVED AND EXERCISED** "General supervision is provided by an Events Coordinator and/or the Events Services Manager. Responsibilities may include providing technical and functional supervision or direction to staff during assigned events." **Essential Duties And Responsibilities** (list): - Oversee and provide technical and functional direction of staff during assigned events; review and control quality of work; follow event instructions given by the Events Services Manager or Events Coordinator. - Review event requirement plans with operations and maintenance staff; ensure that all required services are provided. - Work with clients, caterers, and staff regarding event needs; check that events are going smoothly; assist with changes and concerns before and during assigned events. - Enforce health, safety, and other facility regulations. - Prepare necessary reports related to assigned events; leave notes and/or recaps for incoming shifts. - Respond to facility user emergencies, complaints, and inquiries. - Assist with event functions such as performing usher, ticket taker, crowd director, door guard, fire watch and/or traffic management as needed. - Other related duties may also be performed. **Qualifications** (Knowledge of: ... Ability To ...): Knowledge of: - Service and set-up needs and requirements for various types of events. - Fire and safety regulations and emergency procedures related to public assembly facilities. - Principles and practices of functional supervision, including work planning, assignment, review, and training staff in work procedures. Ability To: - Anticipate the service needs of assigned events. - Lead, assign, direct, and review the work of assigned staff. - Train others in effective work procedures and methods. - Identify event problems and take effective course of action. - Respond to licensee and public inquiries and complaints in an effective and tactful manner. - Prepare written reports. - Follow oral and written instructions. - Work irregular hours, including evenings and weekends. - Establish and maintain cooperative relationships with those contacted in the course of work. **Experience** "EXPERIENCE AND EDUCATION One year of experience in overseeing assigned events in a large recreational, entertainment, or similar public use facility. -AND- Education None required." **WORK CONDITIONS** "Incumbents must perform shift work as assigned, including days, evenings, weekends, and holidays. Environmental Conditions Incumbents will work indoors and outdoors in all weather conditions with moderate noise levels, dark/dim lighting. Incumbents may interact with upset patrons while enforcing departmental policies and procedures." We should keep all that. Now we need to format into HTML. We'll have:

About the role

Combine THE POSITION, IDEAL CANDIDATE STATEMENT, DEFINITION? Might be too much but okay. Better: About the role could be THE POSITION paragraph. Then maybe we add a separate section for "Ideal candidate" but not in list of headings. But we can include it within About the role. We must not create sections with filler. So we can have About the role containing the position description and ideal candidate statement and definition? That's okay. But we need to ensure we don't lose any substantive info. Let's include all those paragraphs in About the role. Then Responsibilities: the list. Then Requirements: combine Qualifications, Experience, Work Conditions, Distinguishing characteristics, Supervision received/exercised? Actually supervision received/exercised is more about role but could be part of Requirements? Might be better to include in About the role? But we already used About the role for position description. However we can include supervision and distinguishing characteristics in Requirements as they are requirements about the job. But we must not lose any info. Let's decide: Section About the role: THE POSITION paragraph + IDEAL CANDIDATE STATEMENT + DEFINITION. Section Responsibilities: Essential Duties list. Section Requirements: DISTINGUISHING CHARACTERISTICS, SUPERVISION RECEIVED AND EXERCISED, Qualifications (Knowledge and Ability), Experience, WORK CONDITIONS. That seems comprehensive. Now we need to ensure we don't include boilerplate like "Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week)." That's part of Experience? Actually that appears later in the "01 APPLICATION:" section, which we should remove as it's application instruction. So we should not include that note. The Experience section originally said: "One year of experience in overseeing assigned events in a large recreational, entertainment, or similar public use facility. -AND- Education None required." That's it. The note about full-time equivalence is in the application instructions, we discard. Thus Requirements will include the distinguishing characteristics, supervision, qualifications, experience, work conditions. Now we need to write HTML. We'll output:

About the role

This position is responsible for supporting the guest experience at the SAFE Credit Union Convention and Performing Arts Center, ensuring a safe and secure event environment, resolving guest and event-related issues as they arise, and providing exceptional customer service. This position will primarily interact with guests, the public, vendors, and other staff to promote and create a positive guest experience. The ideal candidate will have knowledge of and experience with guest services and general venue operations within a convention center, hotel, or other large event building with multiple event spaces. They should be familiar with office procedures and equipment including computer technology, word processing, spreadsheet applications, and specialized software programs. They should also be able to provide professional customer service in all situations related to event operations and interactions with the public. To oversee and provide leadership during assigned events at the SAFE Credit Union Convention and Performing Arts District complex facilities; to ensure that the service needs of patrons and licensees are met.

Responsibilities

• Oversee and provide technical