Events & Development Manager

Job Summary

The Jack C. Taylor Conference Center, part of the Naval Institute, seeks an Events & Development Coordinator to grow the center's client base and deliver exceptional client experiences.

About the Role

This role involves proactive business development, event coordination, and customer service. The coordinator will work closely with clients to ensure their satisfaction and help the conference center achieve its revenue goals.

Responsibilities

• Identify, research, and pursue new business opportunities
• Represent the Jack C. Taylor Conference Center at networking events and industry tradeshows
• Build and maintain a pipeline of leads, track outreach efforts, and follow up consistently
• Support the marketing strategy through social media posts, outreach emails, and ad graphics
• Coordinate logistical details of booked events, including room setup, catering, audiovisual needs, and vendor coordination
• Lead all vendor teams and troubleshoot issues before and during events
• Follow up with clients after events to gather feedback and identify opportunities for repeat business
• Use event sales and management software (Tripleseat, Floorplans, and SharePoint)

Requirements

• Two to four years of professional customer service and business development experience
• Bachelor’s degree preferred
• Excellent written and verbal communication skills
• Outstanding planning skills with a keen eye for detail and organization
• Ability to multitask and address customer needs, facility issues, and miscellaneous projects
• Above-average computer skills, including Microsoft Word and Excel
• Comfortable learning and using technical equipment
• Leadership and team-building abilities
• Ability to remain calm under pressure and maintain a customer service-oriented attitude
• Initiative, flexibility, and adaptability
• Results-oriented and enthusiastic team player

Pay

$60,000 to $65,000 annually