Events Crew Lead, Netflix House -Dallas

About the role

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back. Netflix House is a permanent entertainment venue where fans can interact with their favorite Netflix stories through immersive experiences and elevated hospitality. The first two locations opened at King of Prussia in Pennsylvania and Galleria Dallas in 2025. Netflix has reached 7.5 million fans across 170 openings in 100 cities and 40 unique formats worldwide, with an average guest rating of 4.7 out of 5.

Responsibilities

• Own the distribution, verification, and daily tracking of Event Banquet Event Orders (BEOs) across all departments to ensure complete operational alignment.
• Partner closely with the Sales Manager and Event Supervisor to maintain strict accuracy across all active and upcoming event BEOs.
• Conduct detailed reviews of all BEOs to identify specific resource, space, and setup requirements, facilitating execution alongside the Event Supervisor and Catering Manager.
• Serve as the primary on-floor point of contact during live events, managing full run-of-show documents, timing cues, and talent/guest schedules.
• Act as the direct front-line leader for event-day staff across all event functional areas, including private functions, immersive activations, ticketing services, fan experience, and theater operations.
• Conduct pre-event briefings and shift meetings to align the team on event timelines, high-profile guest needs, emergency protocols, and critical execution details.
• Direct cross-departmental coordination (security, F&B, AV/technical, facilities, and janitorial) during live events to deliver a seamless, high-production experience.
• Dynamically adjust event labor and floor coverage in real time to match event attendance volume, VIP requirements, and pacing.
• Monitor guest flow, crowd dynamics, and activation engagement throughout each event, serving as the main escalation point for real-time service recovery.
• Track and document event performance, submitting post-event execution feedback, incident logs, and key operational notes to the Events and Fan Services leadership team.
• Enforce all event Standard Operating Procedures (SOPs), safety standards, and contingency plans.

Requirements

• Applicants must be at least 18 years of age to be considered for employment.
• Demonstrated 1+ years of delivering special events and supervising the events team in live entertainment, attractions, theater, hospitality, or experiential environments.
• Experience with calendar software/venue management systems preferred.
• Strong familiarity with Netflix titles and the ability to translate IPs into compelling real-world experiences.
• Demonstrated experience driving safe, engaging, and innovative programming by developing immersive activations, ensuring EHS compliance, collaborating with key stakeholders, and optimizing guest experiences while maintaining a secure environment.
• Excellent verbal and digital communication skills.
• Excellent leadership skills.
• Strong desire to think outside the box and innovate.

Pay

Compensation: $24.08 - $35.10 per hour

Schedule

Availability to work days, nights, weekends, and holidays in a 365-day attraction.