Events Concierge - On Call

About the Property

Oak Grove Racing, Gaming & Hotel is a gaming facility located in a high-traffic area in the heart of Oak Grove, Kentucky, across the street from Fort Campbell, a large Army post. The property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

About the Role

The Events Concierge works directly with the Food & Beverage and Marketing departments to facilitate group events and banquets.

Responsibilities

• Creates and ensures a fun-filled, entertaining, and exciting environment where flawless delivery and execution of service excellence is paramount.
• Upholds company and departmental service standards while ensuring coaching and accountability measures are enforced.
• Ensures the safety and security of employees and customers.
• Completes room set-up following the floor plan and banquet event order.
• Executes table setting, buffet setups, displays, and bars following the banquet event order.
• Conducts closing down and cleanup of banquet spaces.
• Contacts F&B and Marketing teams in advance to confirm all event details and assists in facilitating plans and responding to day-of requests.
• Ensures courteous, professional, sincere, and responsive communications with all customers (internal and external).
• Performs other duties as assigned.

Requirements

• Maintains interpersonal working relationships among all personnel.
• Detail-oriented with a positive attitude and energy.
• Ability to work in a fast-paced environment and multi-task.
• Extensive walking is typically required.
• Performs physical work required to set up events.
• Available to work when needed, including weekends, holidays, and nights.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience working in hospitality, entertainment, sports, or a similar environment.
• Prior experience with audio-visual equipment setup and operation is a plus.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit or stand; walk; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift, push, and pull up to 25 lbs.

The noise level in the work environment is usually moderate to loud. The employee circulates throughout assigned areas, including smoking areas, actively observing players and the functioning of machines.