Concierge - On call

About the role

Integral Senior Living (ISL) manages Independent Living, Assisted Living and Memory Care communities across California and surrounding areas. Guided by the “Culture Keepers,” ISL creates purpose‑driven environments where residents thrive and team members feel valued, empowered, and supported. The organization has earned Great Place to Work® certifications from 2022–2026 and invests in learning and development opportunities to help team members build meaningful, rewarding careers.

The community is seeking a Concierge who will greet guests, residents, and employees, manage both external and internal calls, take and communicate messages, and provide general information.

Responsibilities

• Answer telephone calls and perform reception duties as required.
• Take complete messages with pertinent information and deliver them to the intended recipient.
• Greet residents and visitors, answer inquiries, and give directions.
• Collate brochures for the marketing department.
• Prepare meal tickets for team members and family members; tally meal count sheets for the Dining staff.
• Update the Resident Phone List, Roster, Move‑In/Move‑Out Register, and Guest and Sign‑In Logs daily.
• Manage appointments for residents and family members (e.g., hairdresser, transportation).
• Maintain a neat and organized desk and entry area.
• Organize and distribute mail to residents, the Executive Director, and Department Coordinators.
• Maintain resident forms for miscellaneous credits.
• Adhere to all company personnel policies and established operating policies and procedures.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED (preferred).
• One to three years of customer service experience and/or training, or an equivalent combination of education and experience.

Benefits

• Competitive wages with access to wages before payday.
• Flexible scheduling options for full‑time and part‑time hours.
• Paid time off and holidays (full‑time).
• Comprehensive benefit package including health, dental, vision, life, and disability insurance (full‑time).
• 401(k) with employer matching.
• Paid training and opportunities for advancement.
• Meals and uniforms provided.
• Employee Assistance Program.

Schedule

On call.