Events Concierge

About the Role

The Events Concierge ensures the highest standards of customer service and patron experience for The Lincoln Center and Community Center for Creativity – City of Fort Collins. This position acts as front-line staff for all building activities and building security, reporting to the Conference Services Coordinator.

Essential Duties and Responsibilities

• Demonstrate overall professionalism in completed work, demeanor, and behavior while effectively displaying strong communication skills (oral & written).
• Staff the Concierge Desk anytime the public is in the building, providing customer service, tending to "Day of Event" needs, and ensuring general security of the facility and grounds.
• Act as the primary point of contact in emergency situations; coordinating with first responders and other venue staff.
• During events, record detailed information for billing purposes and update event checklists.
• Prepare, set up, and monitor in-house hospitality service for events, which may include coffee, hot tea, and ice water.
• Uphold general building readiness and appearance by ensuring proper equipment counts and maintaining appropriate equipment/furniture placement throughout the venue in accordance with fire/safety codes and event layouts. Remedies or reports deficiencies to supervisor.
• Complete projects as assigned by Conference Services Coordinator, Events Coordinator, Facility Services Coordinator, Scheduling Coordinator, and/or Event Operations Manager.
• Working collectively with your fellow Event Concierge, perform general clerical duties for the Lincoln Center Administration Offices including answer/route phone calls, distribute mail, field customer inquiries, and receive incoming packages.
• Must have the ability to work a variety of shifts, including weekends, evenings, and holidays.
• Demonstrate a strong capability to relate to a diverse set of team members and clients while providing consistent world-class customer service.
• As needed, and when time allows, assist the Facility Attendants with the set/strike of rooms according to event reports and maps (tables, chairs, staging, presentation equipment, dance floor, linens, etc.).
• Correctly set, test, and troubleshoot audio/visual equipment, ensuring full functionality and readiness for events.
• At the conclusion of an event, strike audio/visual equipment, hospitality, and linens; ensure floors are free of large spills or trash and as appropriate, strike all lobby spaces.
• Perform work without direct supervision in a fast paced, everchanging environment to identify & prioritize daily duties and unexpected challenges.
• Anticipate the client's needs, respond promptly, and acknowledge all guests' requests, and triage issues, however busy.

Qualifications

Knowledge, Skills, and Abilities:

• Possess an inherent passion for customer service, events, and hospitality.
• Demonstrate strong organizational, prioritization, stress management and time management skills.
• Ability to handle sensitive or stressful situations with composure, good judgement, and diplomacy.
• Ability to take initiative, complete assigned tasks, work through conflict and arrive at a resolution, and problem solve under time constraints.
• Establish and maintain effective working relationship with coworkers, participants, patrons, clients/users, and public.
• Communicate effectively in both oral and written form with external and internal customers.
• Is pro-active and persistent in pursuing and completing tasks by striving to exceed expectations and goals.
• Demonstrate a talent for efficient completion of assigned tasks with intimate attention to detail.

Education and Experience:

• High school diploma or general education degree (GED) required.
• Current CMP certification and/or degree in hospitality management preferred, two to four years of increasingly responsible event management or customer service experience or an equivalent combination of education and experience.
• Preferred advanced technical knowledge of audio/visual/multimedia presentation equipment.
• Multilingual applicants are encouraged to apply.

Certifications and Licenses:

• Preferred CPR/First Aid/AED Certification
• Preferred Food Safety & Handling Certification

Pay and Schedule

• Hourly rate: $16.75 per hour
• Part-time, non-exempt, variable hourly
• Must have the ability to work a variety of shifts, including weekends, evenings, and holidays
• Work is performed in a multi-use performing arts and conference facility with a dynamic and changing event and activity schedule
• Employees will be asked to work variable hours including early morning, afternoon, evening, and late-night shifts during the week, weekends, and some holidays
• Employees will be asked to work alone or as an unsupervised team

Physical Demands

• Regularly required to traverse distances; work in a stationary position while sitting or standing; and using hands to reach or grasp.
• Occasionally required to stand, ascend/descend, or balance at a height up to 20ft.; and stoop, kneel, crouch, or crawl, which may require work on the floor or in tight spaces.
• Must be able to lift 50lbs. and push/pull up to 150lbs. as needed.
• Traversing long distances, on a multi-level building using stairs, corridors, or elevators.
• Physical/Labor intensive work for up to 8 hours at a time.
• Manual dexterity enough to operate equipment and tools including ability to continually traverse distances and frequently, bend, twist, kneel, stoop, reach, pull and push.
• Strength and stamina enough to operate equipment, move objects up to 50 pounds and bend, twist, stoop and reach above head in the performance of duties.
• Push wheeled items up to 150 lbs.
• Vision enough to operate equipment and distinguish between items on written & electronic means of communication.
• Make continuous or repetitive arm-hand movements including tasks requiring a full range of motion to reach up and out.
• Communication skills enough to interpret work schedules, job duties and convey information to the public and supervisor.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

• Work is performed in a multi-use performing arts and conference facility that has a dynamic and changing event and activity schedule.
• The noise level in the work environment is usually moderate.