Events & Banquet Coordinator

Westmoreland Country Club, located in Export, PA, is seeking a driven Events & Banquet Coordinator to join a fast-paced hospitality-focused organization as part of Troon, a global leader in golf and community management.

About the role

The Banquets & Events Coordinator generates, plans, organizes, sells, coordinates, and executes all private and club-sponsored events. This position serves as the primary liaison between members, hosts, or clients and the Club from initial inquiry through event completion, maximizing banquet revenue while delivering exceptional hospitality and memorable experiences.

Responsibilities

• Sales & Business Development
  • Respond to all banquet and event inquiries within 24 hours.
  • Conduct club tours for prospective clients.
  • Develop banquet sales opportunities and promote weddings, showers, golf outings, meetings, celebrations, memorial luncheons, and social events.
  • Maintain relationships with members for repeat business and actively pursue new private event opportunities.
  • Maintain an organized sales pipeline and meet annual banquet revenue goals.
• Event Planning
  • Coordinate every detail including room layouts, timelines, seating arrangements, menu selections, beverage packages, linens, decorations, entertainment, audio/visual needs, vendor coordination, staffing requirements, special dietary requests, children’s meals, and setup requirements.
• Banquet Event Orders (BEOs)
  • Prepare accurate Banquet Event Orders, contracts, event timelines, setup diagrams, beverage requirements, staffing requirements, and rental equipment for special requests.
  • Ensure all BEOs are distributed to the Executive Chef, Food & Beverage Director, Banquet Captain, Accounting, Maintenance, Housekeeping, and Golf Operations (when applicable).
• Menu Development
  • Work with the Executive Chef to develop banquet menus, update pricing annually, create seasonal offerings, wedding packages, golf outing menus, holiday packages, beverage packages, and wine pairing dinners.
  • Assist in pricing all menus for profitability.
• Event Execution
  • Be present during major events to greet hosts, coordinate vendors, supervise setup, work alongside banquet captains, manage timelines, handle last-minute changes, solve issues, and ensure exceptional member satisfaction.
  • Conduct post-event follow-up.
• Financial Responsibilities
  • Prepare event estimates, collect deposits, coordinate final payments, verify event charges, review invoices, and assist Accounting with billing.
  • Track banquet revenue, monitor event profitability, and recommend pricing adjustments.
• Member Relations
  • Build lasting relationships, follow up after events, generate referrals, handle complaints professionally, and create personalized experiences.
  • Maintain excellent communication from booking through completion.
• Administrative Duties
  • Maintain banquet calendar, update event files, prepare weekly event sheets, attend manager meetings, assist with club event planning, produce banquet revenue reports, and update banquet marketing materials.
• Collaboration
  • Work closely with the General Manager, Food & Beverage Director, Executive Chef, Banquet Captains, Membership Director, Accounting, Golf Operations, Maintenance, and Housekeeping.

Performance Expectations

• Banquet revenue growth
• Number of events booked
• Member satisfaction
• Event profitability
• Accuracy of BEOs
• Communication and organization
• Event execution
• Client retention and referral business
• Professionalism

Leadership Expectations

• Represent the Club professionally and maintain exceptional organizational skills.
• Be visible during events and deliver outstanding hospitality.
• Communicate effectively with every department.
• Be proactive and solutions-oriented.
• Promote the Country Club brand through every event.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, specializing in golf, hospitality, and residential communities. With over 900 locations in 45+ states and 27+ countries, Troon emphasizes values of infectious energy, conscious kindness, and humble prosperity, offering professionals opportunities to grow within a globally respected organization.

Learn more at www.troon.com.