Events and Operations Specialist
Job Summary/Basic Function
To coordinate and provide equipment and facility set-up for meetings, conferences, and special events; provide customer service to building patrons; monitor facility use and ensure conformance with policies and procedures; perform facility maintenance and cleaning; perform related work.
Department Overview
The Student Union sits in the heart of the Boise State campus and serves as the central hub for students, faculty, and staff. We foster a sense of community by embracing the students, faculty, staff, alumni, and guests. We develop students as lifelong learners by delivering an array of cultural, educational, social, and recreational programs, events, services, and facilities.
Essential Functions
Interprets event documents and diagrams to determine event needs; prioritizes work sequencing and order of task completion considering current and future meeting room usage and determines equipment to remain;
Identifies or anticipates problems and takes corrective action. Applies knowledge of fire safety codes and ADA guidelines to determine correct aisle width and safe entries and exits; sets up seating, tables, staging, program aids, and equipment;
Sets up and troubleshoots audio-visual operations including sound and lighting equipment such as sound systems, wireless microphones, mixers, video and data projectors, and connects telephone and audio data lines;
Recommends service improvements for all areas of the facility; monitors and controls facility environment including HVAC and lighting;
Observes facility and equipment to ensure compliance with risk management objectives and public safety; observes, responds to, and reports unusual occurrences such as theft, vandalism, illness, and drug and alcohol related problems;
Recommends safety and security solutions. Provides customer service and communicates with facility users to ensure event needs are met; assesses and resolves customer complaints. Assists customers and visitors with directions and information regarding events. Uses feedback to report program success and customer satisfaction.
Evacuates customers in emergencies. Performs basic facility and equipment maintenance and cleaning; monitors cleanliness of facility; performs basic equipment repairs; replaces light bulbs; performs special projects as assigned.
Knowledge, Skills, Abilities
Ability to lift and carry items weighing up to 60 pounds
Must have sufficient speech and hearing acuity to perform customer service activities.
Knowledge of fire safety codes and ADA guidelines
Minimum Qualifications
Some knowledge of: adding, subtracting, multiplying and dividing whole numbers.
Experience: providing customer service; explaining and applying policies and procedures; using tools, equipment, materials and common practices used in facility preparation including custodial work; setting work priorities; interpreting written oral instructions.
Salary and Benefits
Starting at $15.94 per hour and commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to): 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days) Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service 11.96% University contribution to your PERSI retirement fund (Classified employees) Excellent medical, dental and other health-related insurance coverages Tuition fee waiver benefits for employees, spouses and their dependents See our full benefits page for more information!
About Us
Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond. Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed. Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/.