Event Work Crew II - Reserve - Quality Assurance

About the role

The Event Work Crew 2 will primarily be responsible for assisting with the setup/strike and support of special events, weddings, functions, and other activities. The team reports to the Event Operations Supervisors and may be expected to drive company vehicles and complete delivery/pickup of smaller orders with little supervision. Additional duties include general support for the Events crews and Engineering Services department with projects and assignments as needed.

Responsibilities

• Efficient and safe set up, maintenance, and breakdown of event equipment such as staging, seating, tents, sound equipment, lighting, etc., as required/assigned.
• Maintenance and cleaning of restrooms and other locations related to events as assigned.
• Provide support to Group Sales, Catering & Conference Services, Entertainment and Event Programming, and related event logistics.
• General warehouse work including organizing, loading/unloading trucks, cleaning and repairing equipment.
• Drive a company vehicle to complete smaller tasks or orders with minimal supervision.

Requirements

• High school diploma preferred.
• At least one (1) year of prior experience working with event set up and logistics preferred.
• Demonstrated commitment to providing world‑class internal/external guest service.
• Solid interpersonal and written/verbal communication skills; ability to convey information clearly and concisely.
• Excellent attention to detail with focus on quality and service.
• Strong time management and organizational skills; ability to multi‑task and adapt as required.
• Ability to take direction and understand and execute instructions successfully.
• Proactive, exercises good judgment, and can troubleshoot as needed.
• Ability to operate effectively in an intense and dynamic guest service environment, interacting with guests and vendors consistent with Biltmore standards.

Physical Requirements

• Must be able to lift/push/pull up to 50 pounds frequently and up to 100 pounds on a regular basis with assistance.
• Ability to stand/walk for extended periods of time.
• Ability to climb ladders, stairs, and/or scaffolding.
• Ability to reach overhead, bend, squat/kneel.
• Must have a valid NC driver’s license with a clean driving record and be at least 18 years of age.