Event Technician, Audio Visual Sheraton Valley Forge

Position Overview

A Technician is responsible for the set‑up and operation of basic/small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Equipment Operation

Ensures a flawlessly executed event through accurate and timely set‑up, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication, meets with guests on site to confirm needs are met, monitors events, checks in on customers throughout the day, and understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem‑solve equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses equipment sheets to determine the equipment scheduled for set‑up and strike, interacts with other staff and outside vendors, increases revenue by utilizing floor up‑selling techniques, works with clients to finalize invoices, and completes order entries in Navigator as needed.

Job Qualifications

• High School Diploma required; Associate’s degree preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members that may operate Company vehicles; additional DOT requirements may apply.
• Must be able to lift 50 lb.

Competencies

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 2‑3 hours (Continuously)
• Standing: 4‑5 hours (Continuously)
• Walking: 4‑5 hours (Continuously)
• Stooping: 2‑3 hours (Continuously)
• Crawling: 2‑3 hours (Continuously)
• Kneeling: 2‑3 hours (Continuously)
• Bending: 2‑3 hours (Continuously)
• Reaching (above head): 2‑3 hours (Continuously)
• Climbing: 0‑1 hour (Continuously)
• Grasping: 4‑5 hours (Continuously)

Lifting Requirements

• 0‑15 lb: Continuously
• 16‑50 lb: Frequently
• 51‑100 lb: Occasionally
• Over 100 lb: Occasionally

Carrying Requirements

• 0‑15 lb: Continuously
• 16‑50 lb: Frequently
• 51‑100 lb: Occasionally
• Over 100 lb: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

Pushing/Pulling Requirements

• 0‑15 lb: Continuously
• 16‑50 lb: Frequently
• 51‑100 lb: Frequently
• Over 100 lb: Occasionally

Work Environment

The role is performed in a hotel/convention‑center setting with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Noise levels range from moderately quiet to noisy. Technicians use high‑end audio‑visual equipment and electrical components, and may work at heights using lifts and ladders. Assignments can span multiple hotel locations, and work hours include irregular schedules, on‑call status, days, evenings, weekends, and holidays. Appearance guidelines must be followed as defined by Encore for each hotel or region.

Pay

Hourly Pay Range: $15.64 – $18.00. Compensation is determined based on qualifications, location, travel, relevant experience, and specific skills. Additional compensation may include overtime, bonuses, or incentives.