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Jobs · Design · California

Event Technician Audio, Visual - Sheraton San Diego Resort

Encore · San Diego, CA · 1 wk ago
Design$23.23–$23.24/hrFull-time

Responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. Reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

  • Ensures flawlessly executed events through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
  • Strives to exceed the expectations and needs of internal and external customers through effective communication and positive client relationships.
  • Meets with guests on-site to confirm their needs are met and equipment is functioning properly; monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.
  • Demonstrates basic operational ability to troubleshoot and resolve equipment and software issues in a timely and professional manner.
  • Follows company processes and procedures, completing systems entry and paperwork accurately.
  • Uses equipment sheets to determine scheduled setups and strikes; interacts with staff and outside vendors for equipment needs.
  • Increases revenue through floor up-selling techniques and works with clients to finalize invoices.
  • Completes order entries in Navigator as needed.

Requirements

  • High School Diploma required; Associate’s degree preferred.
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program for their current and applied position. Review requirements.
  • External applicants must meet/validate and complete all required training and certifications within one year. View technical requirements.
  • 1 year of customer service or hospitality experience preferred.
  • 1 year of audio-visual experience or equivalent in an educational environment preferred.
  • Valid driver’s license required for team members operating Company vehicles; additional DOT requirements may apply.
  • Must be able to lift 50 lbs.

Skills

  • Deliver World Class Service
  • Hospitality
  • Ownership
  • Do The Right Thing
  • Instills Trust
  • Safety Conscious
  • Drive Results
  • Action Oriented
  • See The Big Picture
  • Tech Savvy
  • Value People
  • Communicates Effectively

For more information on competencies, refer to the Competency Based Talent Management page.

Physical Requirements

  • Sitting: 2-3 hours
  • Standing: 4-5 hours
  • Walking: 4-5 hours
  • Stooping: 2-3 hours
  • Crawling: 2-3 hours
  • Kneeling: 2-3 hours
  • Bending: 2-3 hours
  • Reaching (above head): 2-3 hours
  • Climbing: 0-1 hours
  • Grasping: 4-5 hours

Lifting Requirements:

  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally

Carrying Requirements:

  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never

Auditory/Visual Requirements:

  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously

Pushing/Pulling Requirements:

  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Frequently*
  • Over 100 lbs: Occasionally

*Activities performed without assistance.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

  • Work is performed in hotel/convention center environments with moderate exposure to outdoor temperatures, dirt, sand, and dust.
  • Working conditions vary from moderately quiet to noisy volumes.
  • Exposure to heights via lifts and ladders; use of high-end audio-visual equipment and electrical components.
  • May work in multiple hotel locations with irregular hours, including days, evenings, weekends, holidays, and on-call status.
  • Adherence to appearance guidelines as defined by Encore for hotel or city representation.
  • Warehouse work may include event venues or warehouse environments with exposure to outdoor temperatures, dirt, sand, and dust.
  • Warehouse working conditions vary from moderately quiet to noisy volumes; use of high-end audio-visual equipment and electrical components.
  • Warehouse work may include irregular hours and on-call status, including days, evenings, weekends, and holidays.
  • Adherence to appearance guidelines as defined by Encore for warehouse or venue representation.

Pay

Hourly pay range: $23.23 - $23.24. Compensation is determined based on qualifications for the specified location. Final compensation considers factors such as location, travel, relevant work experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and their families. View benefits options.

Encore is committed to a welcoming culture that celebrates unique strengths and differences. View details on inclusivity and belonging.

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