Event Technician, Audio Visual - Sheraton Dallas Hotel

About the role

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Requirements

• High School Diploma required.
• Associate’s degree preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.
• Physical demands: Sitting 2‑3 Hours; Standing 4‑5 Hours; Walking 4‑5 Hours; Stooping 2‑3 Hours; Crawling 2‑3 Hours; Kneeling 2‑3 Hours; Bending 2‑3 Hours; Reaching (above head) 2‑3 Hours; Climbing 0‑1 Hours; Grasping 4‑5 Hours.
• Lifting requirements: 0‑15 lbs continuously; 16‑50 lbs frequently; 51‑100 lbs occasionally; over 100 lbs occasionally.
• Carrying requirements: 0‑15 lbs continuously; 16‑50 lbs frequently; 51‑100 lbs occasionally; over 100 lbs never.
• Auditory/Visual requirements: Close vision continuously; Distance vision continuously; Color vision frequently; Peripheral vision occasionally; Depth perception frequently; Hearing continuously.
• Pushing/Pulling requirements: 0‑15 lbs continuously; 16‑50 lbs frequently; 51‑100 lbs frequently; over 100 lbs occasionally.

Skills

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy