Event Technician, Audio Visual (Part Time) - Renaissance Orlando Airport - Orlando, FL

About the role

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship.
• Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Works with clients to finalize invoices. Completes order entries in Navigator, as needed.

Requirements

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members that may operate Company vehicles; additional DOT requirements may apply if applicable.
• Must be able to lift 50 lbs.
• Physical requirements: Sitting 2‑3 hours, Standing 4‑5 hours, Walking 4‑5 hours, Stooping 2‑3 hours, Crawling 2‑3 hours, Kneeling 2‑3 hours, Bending 2‑3 hours, Reaching (above head) 2‑3 hours, Climbing 0‑1 hour, Grasping 4‑5 hours; Lifting: 0‑15 lbs continuously, 16‑50 lbs frequently, 51‑100 lbs occasionally, over 100 lbs occasionally; Carrying: 0‑15 lbs continuously, 16‑50 lbs frequently, 51‑100 lbs occasionally, over 100 lbs never; Auditory/Visual: Close vision continuously, Distance vision continuously, Color vision frequently, Peripheral vision occasionally, Depth perception frequently, Hearing continuously; Pushing/Pulling: 0‑15 lbs continuously, 16‑50 lbs frequently, 51‑100 lbs frequently, over 100 lbs occasionally.
• Work environment: Hotel/convention center with moderate exposure to outdoor temperatures, dirt, sand, dust; varying noise levels; use of high‑end AV equipment and electrical components; exposure to heights via lifts and ladders; may work at multiple locations; irregular hours, on‑call including days, evenings, weekends, holidays; must adhere to appearance guidelines.

Skills

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing
• Instills Trust
• Safety Conscious
• Drive Results
• Action Oriented
• See The Big Picture
• Tech Savvy
• Value People
• Communicates Effectively

Pay

Hourly Pay Range: $15.00 - $18.48

Schedule

Working times include irregular hours and on‑call status including days, evenings, weekends, and holidays.