Event Technician, Audio Visual (Part Time) - Providence Marriott Downtown

About the role

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust; working conditions vary between moderately quiet to noisy volumes. Team members use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders, may work in multiple hotel locations, and must adhere to appearance guidelines as defined by Encore.

Responsibilities

• Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with all clients through effective communication; meets with guests on site to ensure that their needs are met, and the equipment setup is working properly; monitors events and checks in on customers throughout the day; understands and fosters the hotel/client relationship.
• Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses the equipment sheets to determine the equipment scheduled for set up and for strike; interacts with other staff and outside vendors for equipment; increases revenue by utilizing floor up-selling techniques; works with clients to finalize invoices; completes order entries in Navigator, as needed.

Requirements

Physical demands: Team members must be able to meet the physical demands outlined; reasonable accommodations may be made. Frequency options: Continuously, Frequently, Occasionally, Never. Details:

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
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