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Jobs · Information Technology · Florida

Event Technician, Audio Visual - (Part Time Casual Labor Pool) - Palm Beach and Boca Raton Area

Encore · West Palm Beach, FL · 3 wk ago
Information Technology$15.64–$20.33/hrPart-time

About the Role

A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

  • Ensures flawlessly executed events through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
  • Strives to exceed the expectations and needs of internal and external customers through effective communication and positive client relationships.
  • Meets with guests on-site to confirm their needs are met and equipment is functioning properly; monitors events and checks in on customers throughout the day.
  • Demonstrates basic operational ability to troubleshoot and resolve equipment and software issues in a timely and professional manner.
  • Follows company processes, completes systems entry and paperwork accurately, and uses equipment sheets to determine setup and strike requirements.
  • Interacts with staff and outside vendors for equipment needs, utilizes floor up-selling techniques to increase revenue, and finalizes invoices with clients.
  • Completes order entries in Navigator as needed.

Requirements

  • High School Diploma required; Associate’s degree preferred.
  • Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
  • External applicants must meet/validate and achieve/complete all required training and certifications within one year.
  • 1 year of customer service or hospitality experience preferred.
  • 1 year of audio-visual experience or equivalent in an educational environment preferred.
  • Valid driver’s license required for team members operating Company vehicles; additional DOT requirements may apply.
  • Must be able to lift 50 lbs.

Competencies

  • Deliver World Class Service
  • Hospitality
  • Ownership
  • Do The Right Thing
  • Instills Trust
  • Safety Conscious
  • Drive Results
  • Action Oriented
  • See The Big Picture
  • Tech Savvy
  • Value People
  • Communicates Effectively

Physical Requirements

Team members must meet the following physical demands to successfully perform essential job functions. Reasonable accommodations may be made for individuals with disabilities.

  • Sitting: 2-3 Hours
  • Standing: 4-5 Hours
  • Walking: 4-5 Hours
  • Stooping: 2-3 Hours
  • Crawling: 2-3 Hours
  • Kneeling: 2-3 Hours
  • Bending: 2-3 Hours
  • Reaching (above your head): 2-3 Hours
  • Climbing: 0-1 Hours
  • Grasping: 4-5 Hours

Lifting Requirements

  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally

Carrying Requirements

  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never

Auditory/Visual Requirements

  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously

Pushing/Pulling Requirements

  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Frequently
  • Over 100 lbs: Occasionally

Activities marked with an asterisk (*) indicate performance without assistance.

Work Environment

  • Work is performed in hotel/convention center environments with moderate exposure to outdoor temperatures, dirt, sand, and dust.
  • Working conditions vary from moderately quiet to noisy volumes.
  • Exposure to heights via lifts and ladders; use of high-end audio-visual equipment and electrical components.
  • May be required to work in multiple hotel locations.
  • Irregular hours and on-call status, including days, evenings, weekends, and holidays.
  • Adherence to appearance guidelines as defined by Encore.
  • Warehouse work may include exposure to outdoor temperatures, dirt, sand, and dust, with varying noise levels.

Pay

Hourly pay range: $15.64 - $20.33. Compensation is determined based on qualifications, location, travel, relevant work experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and their families. View benefits options for employees worldwide.

Encore is committed to a welcoming culture that celebrates unique strengths and differences. View details on our commitment to inclusivity and belonging.

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