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Jobs · Art & Creative · Florida

Event Technician, Audio Visual (Full Time) - Grand Hyatt Tampa Bay

Encore · Tampa, FL · 3 wk ago
Art & Creative$14.22–$18.49/hrFull-time

About the role

A Technician is responsible for the setup and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

  • Ensures flawless event execution through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
  • Strives to exceed the expectations and needs of internal and external customers through effective communication and positive client relationships.
  • Meets with guests on-site to confirm their needs are met and equipment is functioning properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.
  • Demonstrates basic operational ability to troubleshoot and resolve equipment and software issues in a timely and professional manner.
  • Follows company processes, completes systems entry, and paperwork accurately.
  • Uses equipment sheets to determine scheduled setups and strikes.
  • Coordinates with staff and outside vendors for equipment needs.
  • Increases revenue through floor up-selling techniques.
  • Works with clients to finalize invoices and completes order entries in Navigator as needed.

Requirements

  • High School Diploma required; Associate’s degree preferred.
  • External applicants must complete all required training and certifications within 60 days of start date. Technical requirements can be reviewed here.
  • Internal applicants must meet all training and certification requirements as determined by Encore’s Global Learning Training Program.
  • 1 year of customer service or hospitality experience preferred.
  • 1 year of audio-visual experience or equivalent in an educational environment preferred.
  • Valid driver’s license required for team members operating Company vehicles; additional DOT requirements may apply.
  • Must be able to lift 50 lbs.

Competencies

  • Deliver World Class Service
  • Hospitality
  • Ownership
  • Do The Right Thing
  • Instills Trust
  • Safety Conscious
  • Drive Results
  • Action Oriented
  • See The Big Picture
  • Tech Savvy
  • Value People
  • Communicates Effectively

For more information, refer to the Competency Based Talent Management page.

Physical Requirements

  • Sitting: 2-3 hours
  • Standing: 4-5 hours
  • Walking: 4-5 hours
  • Stooping: 2-3 hours
  • Crawling: 2-3 hours
  • Kneeling: 2-3 hours
  • Bending: 2-3 hours
  • Reaching (above your head): 2-3 hours
  • Climbing: 0-1 hours
  • Grasping: 4-5 hours

Lifting Requirements:

  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally

Carrying Requirements:

  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never

Auditory/Visual Requirements:

  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously

Pushing/Pulling Requirements:

  • 0 - 15 lbs: Continuously*
  • 16 - 50 lbs: Frequently*
  • 51 - 100 lbs: Frequently*
  • Over 100 lbs: Occasionally

*Activities performed without assistance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions vary from moderately quiet to noisy volumes. Team members use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. Work may occur in multiple hotel locations, including irregular hours, on-call status, and weekends/holidays. Team members must adhere to appearance guidelines as defined by Encore.

Pay

Hourly pay range: $14.22 - $18.49. Compensation is determined based on qualifications, location, relevant work experience, and skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and their families. View benefits options for employees worldwide.

Encore is committed to fostering a welcoming culture that celebrates unique strengths and differences. Learn more about our commitment to inclusivity and belonging.

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