Event Technician, Audio Visual (ALL LEVELS) - Austin/Lost Pines

About the Role

The Technical Lead is responsible for intermediate-level setup and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all Company security and safety measures.
• Ensure equipment is secure from theft and/or damage when in use.
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Lead, mentor, and coach other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintain positive relationships with all clients through effective communication.
• Meet with guests on site to ensure their needs are met and the equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/client relationship.
• Demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use equipment sheets to determine the equipment scheduled for setup and strike.
• Interact with other staff and outside vendors for equipment.
• Increase revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• Work within Encore systems and applications as needed.

Requirements

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• Valid driver’s license required for positions that may operate Company vehicles.
• Must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

Team members must be able to meet the following physical demands to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• Lifting Requirements:
  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Carrying Requirements:
  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never
• Auditory/Visual Requirements:
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously
• Pushing/Pulling Requirements:
  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Frequently
  • Over 100 lbs: Never

The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations.

Warehouse work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore. In the warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components.

Working times will include irregular hours and on-call status, including days, evenings, weekends, and holidays.

Pay

Hourly pay range: $15.64 - $20.33. The compensation offered for this role is determined based on qualifications outlined in the job posting for the specified location. Final compensation is based on factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for other compensation such as potential overtime, bonuses, or incentives.

Benefits

Encore is committed to providing the best benefits options for our employees and families. View the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging.