Event Technician, Audio Visual (ALL LEVELS) - Spring, TX
Position Overview
The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.
Key Job Responsibilities
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.
Training/Staff Development
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
Event Supervision
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
Equipment Maintenance
- Affords assistance to team with proper security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
Job Qualifications
- Bachelor’s Degree is preferred.
- 2+ years of field experience in specialty area is required.
- 2-3 years of customer service or hospitality experience is preferred.
Additional Information
- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
- For technical external requirements, view our career path at https://jobs.encoreglobal.com/en/career-paths.
- Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
- Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
Physical Requirements
- Sitting: 2-3 Hours
- Standing: 4-5 Hours
- Walking: 4-5 Hours
- Stooping: 2-3 Hours
- Crawling: 2-3 Hours
- Kneeling: 2-3 Hours
- Bending: 2-3 Hours
- Reaching (above your head): 2-3 Hours
- Climbing: 0-1 Hours
- Grasping: 4-5 Hours
- Lifting Requirements: 0 - 15 lbs: Continuously, 16 - 50 lbs: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Occasionally
- Carrying Requirements: 0 - 15 lbs: Continuously, 16 - 50 lbs: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Never
- Pushing/Pulling Requirements: 0 - 15 lbs: Continuously, 16 - 50 lbs: Frequently, 51 - 100 lbs: Frequently, Over 100 lbs: Never
- Auditory/Visual Requirements: Close Vision: Continuously, Distance Vision: Continuously, Color Vision: Frequently, Peripheral Vision: Occasionally, Depth Perception: Frequently, Hearing: Continuously, Pushing/Pulling Requirements: 0 - 15 lbs: Continuously, 16 - 50 lbs: Frequently, 51 - 100 lbs: Occasionally, Over 100 lbs: Never
Compensation
The hourly pay range for this role is $17.20 - $22.37. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Benefits
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.