Event Technical Lead, Audio Visual- Sunseeker Resort Port Charlotte

Intermediate-level role focused on setup, operation, and breakdown of small to large-scale audiovisual systems in hospitality venues. Reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Accurately and timely set up, operate, and break down intermediate audiovisual equipment.
• Troubleshoot and resolve technical issues quickly as they arise.
• Comply with all company security and safety measures.
• Ensure equipment is secure from theft and/or damage when in use.
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
• Lead, mentor, and coach other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintain positive relationships with all clients through effective communication.
• Meet with guests on site to ensure their needs are met and the equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/client relationship.
• Demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Anticipate equipment challenges and implement changes in a timely and professional manner.
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use equipment sheets to determine scheduled setups and strikes.
• Interact with other staff and outside vendors for equipment needs.
• Increase revenue by utilizing floor up-selling techniques.
• Work with clients to finalize invoices.
• Work within Encore systems and applications as needed.

Requirements

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• Valid driver’s license required for positions that may operate company vehicles.
• Must complete all required training and certifications within 60 days of start date.
• Must be able to lift 50 lbs.

Skills

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

• Sitting: 2-3 hours
• Standing: 4-5 hours
• Walking: 4-5 hours
• Stooping: 2-3 hours
• Crawling: 2-3 hours
• Kneeling: 2-3 hours
• Bending: 2-3 hours
• Reaching (above your head): 2-3 hours
• Climbing: 0-1 hours
• Grasping: 4-5 hours

• Lifting Requirements:
  • 0 - 15 lbs: Continuously (without assistance)
  • 16 - 50 lbs: Frequently (without assistance)
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Occasionally
• Carrying Requirements:
  • 0 - 15 lbs: Continuously
  • 16 - 50 lbs: Frequently
  • 51 - 100 lbs: Occasionally
  • Over 100 lbs: Never
• Auditory/Visual Requirements:
  • Close Vision: Continuously
  • Distance Vision: Continuously
  • Color Vision: Frequently
  • Peripheral Vision: Occasionally
  • Depth Perception: Frequently
  • Hearing: Continuously
• Pushing/Pulling Requirements:
  • 0 - 15 lbs: Continuously (without assistance)
  • 16 - 50 lbs: Frequently (without assistance)
  • 51 - 100 lbs: Frequently
  • Over 100 lbs: Never

Work Environment

• Work is performed in hotel/convention center environments with moderate exposure to outdoor temperatures, dirt, sand, and/or dust.
• Working conditions vary from moderately quiet to noisy volumes.
• Exposure to heights via lifts and ladders.
• Use of high-end audio-visual equipment and electrical components.
• May be required to work in multiple hotel locations.
• Irregular hours and on-call status, including days, evenings, weekends, and holidays.
• Adherence to appearance guidelines as defined by Encore.
• Warehouse work may include exposure to outdoor temperatures, dirt, sand, and/or dust.
• Warehouse working conditions vary from moderately quiet to noisy volumes.

Pay

Hourly pay range: $15.65 - $20.35. Compensation is determined based on qualifications, location, travel, relevant work experience, and particular skills. Some positions may be eligible for overtime, bonuses, or incentives.

Benefits

Encore offers comprehensive benefits options for employees and their families. View benefits options for employees worldwide.

Encore is committed to a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging.