Event Technical Lead, Audio Visual - Gaylord National Resort & Convention Center

About the role

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Equipment Operation
  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures.
  • Ensures equipment is secure from theft and/or damage when in use.
• Customer Service
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
  • Maintains a positive relationship with all clients through effective communication.
  • Makes sure guest needs are met, and the equipment setup is working properly.
  • Makes rounds on-site to check in on customers throughout the day.
  • Fosters the hotel/client relationship.
• Technical Ability
  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
  • Antsips equipment challenges and changes in a timely and professional manner.
• Systems Knowledge
  • Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  • Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilizing floor up-selling techniques.
  • Works with clients to finalize invoices.
  • As needed, works within Encore systems and applications.

Qualifications

• High school diploma required, Associate’s degree is preferred.
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
  • Hospitality
  • Ownership
• Do The Right Thing
  • Demonstrates Self-Awareness
  • Ensures Accountability
  • Sees The Big Picture
  • Manages Complexity
  • Values People
  • Collaborates

Physical Requirements

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally

Carrying Requirements

• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never

Auditory/Visual Requirements

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
• Pushing/Pulling Requirements
  • 0 - 15 lbs*: Continuously
  • 16 - 50 lbs*: Frequently
  • 51 - 100 lbs*: Frequently
  • Over 100 lbs: Never

Work Environment

• Hotel
  • Moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
  • Varying noise levels.
  • Exposure to heights via lifts and ladders.
  • May work in multiple hotel locations.
  • Irregular hours and on-call status including days, evenings, weekends, and holidays.
  • Adheres to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
• Warehouse
  • Moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
  • Varying noise levels.
  • May use high-end audio-visual equipment and electrical components.
  • Irregular hours and on-call status including days, evenings, weekends, and holidays.
  • Adheres to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.

Rewards

• Paid Time Off: Vacation Days, Paid Holidays, Floating Holidays, Sick/Personal Days
• Benefits: Premium Recognition Program (CenterStage), Performance Incentive Plans (GEI Bonus), Employee Referral Program, Annual Merit
• Training & Development: Classroom/On the Job Training, Encore University, Career Pathing
• Mobility: Relocation, Global Transfer Opportunities

Pay

Hourly Pay Range: $18.77 - $24.40