Event Technical Lead, Audio Visual (Part Time Casual) - DFW

About the role

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Responsibilities

• Equipment Operation: accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment; troubleshoot technical issues and resolve problems quickly; comply with all company security and safety measures; ensure equipment is secure from theft and/or damage when in use.
• Customer Service: provide excellent service and strive to exceed the expectations and needs of internal and external customers; be a leader, mentor, and coach for other technicians on Encore’s Delivering World Class Service philosophy; maintain a positive relationship with all clients through effective communication; meet with guests on site to ensure their needs are met and the equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability: understand the technical aspects of the job and demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues; anticipate equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine the equipment scheduled for set up and for strike; interact with staff and outside vendors for equipment; increase revenue by utilizing floor up-selling techniques; work with clients to finalize invoices; as needed, work within Encore systems and applications.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio‑visual experience required.
• A valid driver’s license is required for team members in positions that may operate company vehicles.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date (see career path at jobs.encoreglobal.com).
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service
• Hospitality Ownership
• Do The Right Thing
• Demonstrates Self-Awareness
• Drive Results
• Ensures Accountability
• See The Big Picture
• Decision Quality
• Manages Complexity
• Value People
• Collaborates

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options: Continuously, Frequently, Occasionally, Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
• Lifting Requirements: 0‑15 lbs* – Continuously; 16‑50 lbs* – Frequently; 51‑100 lbs – Occasionally; Over